David Lloyd Heston

4 members vans broken into, in 1 week.
Pay £90 a month, and David Lloyds can’t even bother with having adequate security.
Both the entry and exit barriers are broken.
Disgusting service my managers, no empathy.
Will not be renewing my membership.

This place is rated 3.5stars below on Google for a reason.

The good bits-
- the facilities: steam rooms, saunas, indoor and outdoor heated pool, outdoor heated jacuzzi, good cafe, quiet work area, etc.

The bad bits-
- health and safety: the parasols in the outdoor area fell on my twice, despite only a very gentle breeze, the second time around causing me a bruise on my chest as the rib punctured me. Lifeguard just sits there and does nothing. No proper weights on them. They still left them up with no proper weights after the incident.

- customer service: when I went to complain, I was forced to complete a very lengthy injury form for the benefit of the company, while I sat there in pain. I was told I was speaking with the assistant general manager who it turned out wasn’t, so I was lied to. I was then told someone would contact me back by COP to extend my membership by another few weeks, which also didn’t happen. You spend ages trying to call the phone line and no one ever picks up- try it yourself before signing up. In the end, I was never given the membership extension I needed as I was on holiday when it ended. So wasted a load of my time for nothing. Completely shocked they expect you to pay over £100 a month for this.

As someone who has tried all the gym brands, I’d advise going elsewhere like Virgin Active or Fitness First who offer good customer service, you’ve been warned!

Been a member since childhood, never missed any payments or had any requests from the gym. The low standard and poor customer experience was acceptable as the gym was a gym and allowed a workout to take place without any further expectations from them. For the first time in about 20 years for a injury that occurred because of the poor management of the gym and not having the right process in place and having 0 structure I have been permanently affected with not being able to extend my ring finger. It took me just under 6 months to speak to someone about it and over 50 calls to request someone to call me. Resolution was not a resolution and further more when speaking to senior team members you get spoken down to. I’ve asked on numerous occasions to speak to a person with a level of power but no luck. Regardless I will continue to pay my £93 a month only because it’s a 7 minute drive for me however, would not recommend this Team to anyone. This is coming from someone who allowed them 6 months for a call back. The team here are a joke. The only good member of staff is Fabio which funnily enough is not even a permanent member. It’s also an eye opener to see how other David Lloyds club talk about this one.

I’ve sent over my details for a call back, I sent one November 2021 and didn’t get a response, let’s see if I get a reply from this one.

As a member of David Lloyds for over 6 years I can honestly say this is the worst gym I have ever stepped foot in. It's a shame that it's so local to me.
I have been attending this gym for over a year now and these benches or machines have not been repaired or upgraded.

I don't know who managed the budget for the spa renovation but they are spending money in the wrong places. You can't be a top tier gym when you have duct tape on seats and the majority of your benches and equipment are falling apart.

Head office really need to have stricter quality controls on how their gyms look.

By far the worst club in the #heston area. Taking advantage of the fact there aren’t alternatives available. Horrible customer service, broken equipments, facilities not working and no response to complaint filed over a month ago. Yet increasing prices. Plenty on hygiene issues, I just don’t understand the how they get the audacity to continue charging high fees.

They should provide refund when the service offered in the contract aren’t really being offered.

When a complaint is made, all they say someone will get in touch with you and then they forget about it.

Only solution is to stop direct debit, if they charge to penalty then take them to court.

Photos are from 22/01

I went to a blaze taster class and I had a great time with Jade.
The rooms are spacious and equipments are new.
I tried their three eggs omelette and honestly it was one of the best omelettes I ever had.
Everyone I spoke to was friendly and helpful.

I've signed it with the help of Stacey and haven't regretted it since. She showed me around explained my options clearly and I've chosen accordingly. A great experience.
The club has a great chill atmosphere, loads of features and facilities. Quality is good too. I'm a happy puppy. Thanks D.L. ✌️😊

My friend took me to visit on her guest pass and I enjoyed swimming and aqua aerobics.
I then used the sauna and steam room. It was very relaxing, not too crowded and there was very spacious changing facilities.
Very impressed 😊👍