David Lloyd Gidea Park
Squirrels Heath Ln, Gidea Park, Hornchurch RM11 2DY, United Kingdom
3.9
316 reviews
8 comments
H6M8+Q9 Hornchurch, United Kingdom
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Monday: 6–22
Tuesday: 6–22
Wedneasday: 6–22
Thursday: 6–22
Friday: 6–22
Saturday: 7–21
Sunday: 7–21
Tuesday: 6–22
Wedneasday: 6–22
Thursday: 6–22
Friday: 6–22
Saturday: 7–21
Sunday: 7–21
And relaxing to come down and chill out after a workout in the spa. ++ shoutout to Neda for always having a smile and bringing a positive mood.
I only give 4 stars purely because the price is a BIT pricey for a full membership nowadays. But the club otherwise would get a 5 for me.
Gym Equipment 4/5
Gym Space 4/5
Social Spaces 5/5
Staff 5/5
Price 3/5
Food 4/5
I was misled on how to cancel my contract by the Reception team (unknowingly on their part, I'm sure), and have now been told by the Accounts team that I have to pay for an additional month in Sept (£149). I have been reminded by them that my 3 month contract says to give a months notice, but when I asked reception how to cancel, I was told as long as I cancel by August 20th, I won't be charged for September (false).
You shouldn't just ignore that your staff misled me and default to the contract. I'm not a corporation, I'm a person. Times are harder for us all, and so this now just feels like you're stealing my money (albeit, contractually)
At £134 a month for a platinum membership it a an extortionate amount to pay in this cost of living crisis & they will be raising the fees even higher next year.
I wouldn’t mind so much if it didn’t always seem to be busy. There is nothing worse than the unruly screaming kids. The jacuzzi in the private spa area hasn’t worked properly for ages. Everything looks a bit dated and run down in the pool and spa area.
You never get a reply from customer services because they are all allowed to work from home. I sent no less than ten emails trying to cancel my membership and NO ONE REPLIED. I had to queue for hours to speak to someone on the online chat.
They are very quick to request payment though. Not the gym it once was. It’s oversubscribed now and not very relaxing.
In response to your comment, I replied to that email on 21/11 and we are now 28/11 without adequate response nor accountability. I had previously used the app and email from September onwards without a response. In my calculations that’s 3 months without replies. You have my contact details - you have the ability to resolve this by refunding the remainder of the membership. I look forward to a speedy resolution.
Also, Sally is just wonderful, a real asset to the club who always makes my time there special!!!
Thank you David Lloyd Gidea Park, you are the best! 🤩