PureGym London Ilford

The gym on the whole is very good, everything is well spaced out. A wide range of equipment and if you arrive at the right time you can move around machines and free weights easily and have a complete workout. The free weights area is a bit more compact then other larger pure gyms I've been to but I would say it’s more than sufficient.

The staff are pleasant enough in the encounters I've had with them. I haven’t talked to any of them at length, but in passing they are friendly.

I have noticed some problems. There are things which are broken and issues, if noticed, would benefit the customers that frequent the gym.

The soap dispenser in the men’s toilet has been broken for weeks. An ingenious solution to use a half cut plastic bottle as a receptacle to capture the leakage was in place for weeks. A soap dispenser costs £10. Surely pure gym or even the pretty cash could stretch for such a thing especially in light of recent events.

A toilet seat is broken and cracked, the toilet roll dispenser is broken off the wall, the lock for the door turns and locks in the wrong direction. Carpeting is loose, ceiling tiles are loose, corner guards for walls are incorrectly cut, even the broken machine sign is falling apart and held by duct tape.

There are missing carabiner clips which means equipment cannot be used if lots of people are working out, because those people are already using the clips that remain. What's the point of having equipment if it can’t be used when people what to use it?

This is just the stuff I've seen. Someone needs to go around with a board and checklist and see what needs to be fixed, replaced and what needs to be improved. The issues I’ve raised could easily be fixed but haven’t. They've existed weeks if not months. If you're so indifferent to these issues what else are you willing to ignore? I just hope its not indicative of a slippery slope.

I absolutely love this place! I always feel so welcomed and at home which is strange for a gym but true. The staff are wonderful and so accommodating. They’re willing to take time out to talk with anybody who needs it and they answer any questions or concerns. On top of that, the classes have been fantastic. I love how each instructor brings something different and after each class they make sure to let everyone know (individually too) how great we did! Overall I’m enjoying being a member and so glad I joined. Even the app is so easy to use! No complaints. I would definitely recommend.

The gym itself is decent with a good range of equipment and facilities, however they have enough space on their lower level to bring in some more equipment, to save you having to wait around but also enough space to bring in equipment that other puregyms have.

On the negative side of the things.. the flooring under the squat racks is just wrong. There is too much flex/bounce in the floor from the mats which doesn't give you the most stable base to lift from.
The showers (tried about 4) on this particular day had rubbish shower heads with hardly any pressure.

The members though, they are the worst I've come across in terms of putting weights back.. Ilford isn't my home gym but when I am in the area I train around 6am and its consistently a mess. They don't seem to re rack the weights in pairs or at all.

First time going to the gym and I did love the fact there's a seperate space for to the women to workout, however I wish there was more equipments for the ladies. The toilets were unclean and tissue holder was broken.. Another thing to add is I was disappointment with the QR scan not working on both doors to enter, this should be fixed.. Hopefully this gets resolved other than that had a good session today.

Please can you fix the leg press machine in the ladies gym. The main reason come to gym is for that.

Very good management and the people working there are nice. Clean and good hygiene. However in the changing rooms the hand dryer is never fixed and the people attending it are rude; hence not that much of a friendly atmosphere.

This PureGym location was only one I’ve been to. Visiting from USA for few days, needed a place to work out. Joined online for three day pass. I don’t like that it can only be used at this one location, since tomorrow I’ll be nearer other locations that are more convenient. As a visitor, it is just ‘ok’ . . . short walk from Ilford Station, so very convenient. Rowing machines (three of them) are great Concept2 Model D with PM5, but they are poorly maintained. One had broken foot straps (an easy and inexpensive fix, so no excuse), another had wonky cable so gave erroneous readings. The third and, in my opinion, only useable one, had a loose seat that could use adjusting. So easy to upgrade firmware once or twice per year, clean the inside of fan cages, order new cable if needed, and fix foot strap. All in all, the place got the basic job done. I only needed a place with Concept2 indoor rowing machines (eg - ergo’s), so checked the box and done! I didn’t use the showers. Oh, these pod doors frustrated me. Got stuck in one for a few minutes trying to leave as strap from my backpack got caught in door. very odd and unsafe.

Good range of equipment but mens toilet is filthy. Have been attending for over 3 months and hand dryer has still not been fixed and tissues are left all over the floor.

I love it here. I’m 190kg and they let me use disabled doors as I can’t fit. I’m also transgender & now I’m a woman. I look like a woman too so I can go to the women’s only section . Lots of fat girls here. None bigger than me but some more wobbly. I told them to use disabled access so they don’t get stuck .Hope I meet a slim fit man that is open minded. But I realise I need to loose over 100kg as men don’t like fat girls but we are easy so better than nothing .
Gym is clean except for toilet but I use female if men’s is too dirty. This gym is gender friendly so we can be who we like & everyone smiles so much at me that it’s almost like they are laughing with joy. Helpful female fat personal trainers so I feel comfortable . Open 24 hours a day but disable pass won’t work when no staff.
If I can loose weight I might fit in cubical.