PureGym London Bank
21 Lombard St Nicholas Passage, EC3V 3NR, London EC3V 9AH, United Kingdom
3.4
39 reviews
8 comments
GW67+V2 London, United Kingdom
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Monday: 5–22
Tuesday: 5–22
Wedneasday: 5–22
Thursday: 5–22
Friday: 5–21
Saturday: Close
Sunday: Close
Tuesday: 5–22
Wedneasday: 5–22
Thursday: 5–22
Friday: 5–21
Saturday: Close
Sunday: Close
Yanga water (which is a paid extra) not working so the only option was tepid water from the fountain. Don’t expect a towel for your money either.
I used to come to this gym for a workout, but everytime I arrived at around 2.30pm - 3pm, the manager (he sometimes wears a top that says "manager" on the back) he is at the entrance and he is very arrogant and with an attitude.
After finishing my workouts, I used to go to the toilet to pickup my stuff and go home, and this man who wears a manager's top checks the toilet which I know it's a regular gym routine for male staff to do this kind of checks. So one day I was very tired, then when I saw him leaving the toilet, I backed off in order to let him do his job, he then left the toilet and arrogantly said to me "it's all yours!!", in a very rude and impolite tone.
A couple of months prior to this, I was leaving the toilet, and we bumped at each other at the toilet door, this manager instead of allowing me to leave the toilet, he blocked my exit and was interrogating me with a very obtuse attitude if there was anyone else in the ladies, rather than simply let me exit the toilet, so he could check the toilet himself without involving a gym member to do his job.
At first, when arriving at the gym, I used to say hello to him, and he rudely reply "I'm good, thanks", then he would look down at his phone, after this I stopped greeting him when entering the gym.
I am very upset with this manager's lack of professionalism and rudeness, he could be more polite to members, but he has this attitude, just because he is the manager.
I left PureGym London Bank because of this arrogant and rude manager as I am very offended by his level of rudeness to me when I did nothing to him. I am deeply hurt by the way I have been treated by the manager of PureGym London Bank as well as by the fact the all my emails complaints about this manager were all ignored.
It's better to pay a more expensive gym and be treated with respect and decency.
UPDATE: I've sent lots of emails to London Bank Pure Gym complaining about this manager, I sent emails to Emma, to Olly and all ignored, now the reply below was "DM us" which I've been doing for more than a month, no one never got back to me, that's hillarious their feedback, I would've never left a review if my complaints have been dealt with.
I prefer the Bank gym because it is cleaner and less busy and has all of the equipment I need in a much cleaner and quieter environment.
I recommend the gym.