Abbey Leisure Centre

The condition of the facility (changing rooms, showers, toilets and especially the pool) is completely unacceptable. Everything is dirty. You can spot an old dirt, scale and mud. Rubbish and hair on the floor. The pool basin has brown stains and tile joints are filthy. But the most important thing is water, which is obviously disgusting as well. It tastes salty, You can't even smell a hint of chlorine. This makes this place hazardous to health. People are allowed to go into the pool in t-shirts ?! I have seen a women in the pool with her brassiere under the actual swimming suit.
This pool is the most filthy facility I have ever seen, strongly not recommended!!

Non competent staff members.
Before purchasing a gym pass I made an enquiry about possibility of my child aged 8 waiting for me at the Centre and was convinced it’s ok for a child to wait as long as a believe the child is independent enough. She was always quietly sitting in the gallery or on the chair in waiting area.
I was using gym for a half year when today I was not allowed to enter the leisure center because of coming in with my child and it’s against their safety policy as I was informed today.
I explained the situation to manager and was told that there is nothing they can do as it’s never been allowed ( however I was told different back then when I bought my pass)
When I asked what are possible solutions to this as I am frustrated now and that was my one and only opportunity to come to gym as for single mom - I was told that they are there not to sort out my single parents life and I shall consider another centre. Extremely rude. The situation was treated at reception where other staff members and customers where watching this as well as my child , who now doesn’t want to attend her classes in there based on this experience.
I believe it’s very unprofessional and I feel very unsupported. I would not do anything against setting’s policies however I was told there are not any in regards of child waiting at the beginning. Very unsatisfied as seems each staff member has own understanding of the policies, management is not able to provide any solutions and response is highly unprofessional and not treated in a right manner.

I'm really disappointed that it takes around 30 minutes for my call to be answered, and this is the case on every occasion.

Showers barely work and usually has cold water.

The lifeguards are lovely, but more needs to be said when people are being disruptive. Last week there was a family of 4 that was jumping in the deep end for the whole session. It meant that no one else could use a whole section of the slow lane. I do understand people are there for fun, but not when you're ruining other people's experience.

I also saw a young teen being stopping from getting into the pool as she was attending a 16+ session. The following week, a child under 5 was swimming. There needs to be more consistency and fairness.

Changing rooms are absolutely filthy, same rubbish is left for weeks on end. Toilets with no locks, soap dispensers permanently empty. Gym floor is turning into a youth club after 4pm, cannot access any equipment as unsupervised teenagers are chucking weights around,breaking things etc. generally just mucking around. This is roughly the dearest gym in the area and doesn’t feel like it at all. Gym is lacking in weights..looks like they’ve been stolen as I was told before! Classes are good but not enough of them. Gym equipment gets broken and stays broken for months on end. Seems like the whole centre is more aimed at children than anything else. I like the centre, just feels it’s going more and more downhill. Beware- They close the gym with NO warning. They have an app service which is updated for classes etc- no reason a message cant be sent to warn customers the gym is closed for the day. When you pay for transport/their own diabolical parking fees.

Swimming pool staff are very rude who thinks they own the place. They are selling Swimming aid products but you cannot use it in the main pool. Those products are used to learn Swimming quickly but I guess they are not interested in teaching rather money making. I was in their Swim learning program but didn't learn anything. So I quit the lessons and started to learn using swim aid. In the beginning they allowed it but now a days they are not allowing it. Fortunately I have managed to made progress that I am not dependent on those anymore. Because of staff people are already canceling subscriptions. If customers are not valued then not point of having contract.

Love it small equipped gym that has every thing for your needs. Love the cycling out doors mountain attack Bernard County Pacific coast and others. Gym staff are lovely it costs more but well worth it

Feel the referral department needs to be more organised with time and also be more active in the meetings of reviews. Such as place on themselves the blood pressure machine etc. It's just the same old questions asked to tick of their boxes to get their funding. But not
enough information about improving health. For some staff to be professional to all customers not just being selective on one that person looks like.

Lot of parking space available
Small gym but ok for beginners
Good leisure centre nearby barking