Becontree Heath Leisure Centre

Been going to Basildon EA for a few months now. The equipment is clean and makes sense with the layout. It’s bright and welcoming. Upon coming to Becontree today it’s dark and dingy, it’s hard to work out how they’ve set the machines up. I wanted to do some legs on the cable machine. There was only one ankle strap (Basildon usually has about 6 to choose from). I had to ask someone to help me find one and they couldn’t. Following this I had some unnecessary comments from some of the men like just use one, why are you fussing; I said it’s a lot longer as you constantly have to keep swapping. Upon using the cable machine I noticed that it is covered in rust. Surely they should be keeping the standards up across all EA’s? I will be using this as my main gym as I’ll be coming to this area for work and it’s actually made me rethink my membership here.

Budget gym with a price that doesn't match.
This was a lovely center a few years ago, the machines are not updated and are rusty now. Often broken. You will have an inconsistent workout routine. Really disappointing. The overall layout of the gym is WRONG. Everyone Active needs to think about its members and competition. You can get this standard for much less a month.

Large gym with plenty equipment, currently has the most amazing staff running their classes, who are knowledgeable on the subject they are covering. The reception here is amazing the staff greet you with good morning and even tell you to have a good day when leaving, this centre definitely has the best reception staff hands down out of the 4 centres I have used.

Really bad customer service. I wanted to cancel my lesson because I was unwell, but they didn't let me. I asked to speak to the manager and they put me on hold, then 'the manager' started speaking acting like he could not hear me. Colleagues were laughing in the background and wasted my time. The manager did not apologise and just hung up on me. The lessons themselves are usually quite crowded, you cannot even get to swim properly. I strongly recommend that you don't book lessons here. They need to sort themselves out.

I took my kids here for swimming lessons and whilst the swimming teachers are good and know what they are doing, the facility was packed full of people and not very clean the showers were visibly dirty with my little ones scurrying around running from bugs whilst trying to have a shower after swimming. Then they both made comments around the litter that seemed to be dotted all over the changing rooms.

This facility will benefit from additional cleaning staff and people also not littering the place and using the clearly labelled bins provided. Also, having less children in each of the classes they run as that will mean less people using the facilities at the same time and allow a bit more time in-between the classes for the cleaning staff to be able to sort out the facility prior to the next set needing them.

Take my daughter there for swimming lessons. The lessons itself it fine but the fact that there are so many paid members yet the facility is not cleaned throughout the day is absolutely disgusting. Literally smelt of urine and you can see visible dirt all over the floor.

Had to cancel my daughters membership, when I had a chance of seeing what sort of place this is. ITS DISGUSTING, DIRTY, ALWAYS OVERCROWDED and you charge £35 a month for 4 30min swimming lessons? Never again. AVOID! Cancelled direct debit, as managed to teach my daughter how to swim in an hour. When these joke of teachers couldn’t get her to put her face in water. Pathetic. Never again.

I liken visiting this leisure Center to visiting a third world country, unbelievably dirty everywhere, full of rude selfish people (mainly customers) I taught my step daughter more about swimming during a 10 min pool session than they did in 5 30 minutes lessons. Visit at your own risk, recommend getting a hepatitis, typhoid and polio jab after just to be safe. 👌🏼