Pingles Leisure Centre

Still operating a booking only system so my two girls were dissapointed when we got there and they were fully booked. There website be more clear that it is booking only. For a place that is still concerned about social distancing the staff didn't seem to concerned with four of them behind the small reception area.

After the trauma of the website not working so you call, can’t book over phone have to down load app, can’t just download app and book you have to register, register and then book- took an hour! What happened to just turning up and paying and if it’s full then tough!
Receptionist ignored us- on the phone and rather than look up and smile just stared at us. Walked strait in (gate was open and no one questioned us). I had booked and paid but now wish I hadn’t bothered if these are the security measures!
Lockers filthy inside and out.
Stepping over (what looked like) stagnant puddles of water on the floor.
We cleared the baby changing of old nappies.
Baby pool; green ring all around the edge. Did not go in there! Went into main (small/ family) pool and this looked better.
Will 100% not be revisiting.

Compare this shambles of a public swimming baths to the spacious one - albeit it old - they knocked down to build this or to the much cleaner and better one at Hinckley and you see the inept and poor job the local NBBC have done on local facilities.

On busy days the car park is too small.
The changing rooms are dirty and unclean as are the toilets. There are not enough family-sized changing rooms as even today on a weekday when it wasn't busy my wife and I and 2 small children had to use 2 seperate changing rooms as all family ones taken.

The water temperature is too cold in the main childrens pool and if you venture outside it is cold enough to have children shaking as so we had to return inside. The main pool is much smaller and feels dark compared to the Olympic-sized one it replaced which was light and airy as it use to have all glass along one side.

The toddlers play area where most of the snakes are haven't worked properly for years - I.e. a total lack of maintenance and upkeep.

Lastly in the Childrens pool outside area it was full of leaves - do the staff not check in between sessions and actually clean the pools?

They have basically compromised the swimming families in order to build a gym upstairs and give more space to the nearby running track.

Knock it down and build something fit for purpose, after public consultation, is the way to go.

Blonde, tanned girl on the desk had so much attitude as if she was still in school. We were new to swimming, our second visit there and we weren't aware of pre booking, we weren't told when we first joined up, some places can just do walk ins and there's no bother. She had attitude about having to book and she constantly smirked and gave the impression she was judging us, not something you want when you just want to go swimming, if I was her manager I'd have a word.

Disappointed that can not book on front desk for swimming sessions.Good luck booking online as slots go fast and you struggle using a computer. Only interested in selling expensive monthly gym and swim memberships.

Absolutely horrible experience. Was trying book online first for my two children on the website which didnt work. End up going in in person they made me pay for 2 months upfront for two of my children. I requested to cancel for one of my son straight away on the same day. Which is with in 14days cooling of period as per their policy. I was ensured on time of cancellation that the refund will be processed with in 14 days. I am still awaiting to receive my refund. I tried to speak to staff over the phone, in person submitted enquiry on the website but no movement on my refund. staff is so rude sitting at reception, mostly they hesitate to look at your enquiry. I called few times explained my situation over and over again they put the phone down on me. I felt like they don't want refund my money. They are quick in taking payment off you in advance for 2 months but they don't want to refund your money if your are cancelling lessons even with in the cooling off period. Becareful when book lessons or joining EveryoneActive. That is the reason why their website is not working. Because they want to pay you 2 months upfront. Another thing i was told i have paid for 2 months upfront for sep and oct lessons on 5th of sep I can see another payment request I received through DD payment already. When i was told1st Direct Debits will be taken in Nov. I am not happy with this service and still fighting to get my refund.
Very very poor service and fraud experience. Very careful to join everyone acive at Nuneaton.

First visit today for a family swim And was not impressed. The lady at reception clearly looked liked she didn’t want to be there . Not even a hello.
Lots of changing room space but family changing isn’t the best , dirty nappies left on the sides floors where filthy.
Got into the small pool was very cool, and the baby corner was very cold too and didn’t look very clean.

Avoid this gym. Poor customer service and confused staff.

After 6 months of joining, my direct debit details were errorneously cancelled (something which is usually a quick fix). I spoke to the reception staff and followed the advice to rectify the issue.

A whole month later my membership was suspended and I was told to pay additional funds. I was offered unclear explanations from staff as to why.

I spoke to David (sales manager) and unfortunately he was unwilling to resolve the issue amicably. There was still uncertainty around the reason why - but he continued to demand an additional payment. Appalling customer service.

In the end, I decided to cancel my membership.
I would rather give my money to another gym :)