Snap Fitness Bristol Ashton Gate

Everything was great till I attempted to end my membership.
I asked for this before the pandemic, gave the contractual month notice, but for personal reasons ended up freezing the account. They actually froze all accounts during lock down.
The issue started when they were due to 'reactivate' payments. I also had to renew my bank details so they got in touch about that, providing a phone number where to update those. I had no intention of going back to the gym, so asked them to terminate the contract instead. Their answer was that my membership had been reactivated again, so to cancel I'd have to fill in another cancellation form and give another month notice (meant paying another month too).
I tried to reach out the managers but they didn't show any empathy and kept repeating the same instructions. I tried to email other Snap Fitness addresses and nobody ever replied. By the time I decided to update my bank details, nobody picked up the phone so ended up using a platform to pay the monthly bill plus a fee.
I just don't understand a service where customers seem to be ignored, where your inbox is filled with propaganda instead of receiving information about what matters, specially since there's no intranet. I highly recommend Pure gym instead, where cancelling is as easy as cancelling your direct debit.

A lovely approachable gym with lots of good equipment! Cannot credit the staff here enough, they make you feel so welcomed and are so supportive. A big shout out to the manager Justin, who puts in so much hard work running behind the scenes, front desk work and leading incredible HIIT classes that we all love! Built such a motivating community of people that I look forward to seeing each week :)

Great wee gym but often really busy which makes it difficult to do a full planned workout. Good equipment and friendly, helpful staff.

Let's you sign up online but makes you cancel in person and takes an extra month payment

My son joined he confirmed staff supportive and helpful. He's just done his first session.

Have been coming to Snap Fitness for just over a year since I started my personal training sessions with Katie Baker. The gym itself is amazing, always feel so comfortable with staff and use of equipment. Katie herself is the best, always goes above and beyond with all her clients and members of the gym and I couldn't thank her enough for the goals she has helped me hit! Best hype girl around x

I have been visiting this gym for a few years now. I love it for its small size and friendly atmosphere. The staff are welcoming and professional.
It’s a great place for people who are just starting to train and may feel nervous, no egos here just people wanting to be active. People of all sizes and fitness levels attend the gym so don’t be afraid to come in.
I have been having personal training sessions with Brad Hicks. He took the time to listen to what I wanted and to create a programme to achieve those goals. He helps to push me that little extra to get the most of each session. It’s well worth it. The techniques he teaches ensure I am able to train safely and minimise any risks of hurting myself by performing heavy lifts incorrectly.
I would highly recommend training with Brad if you are looking to lose weight, look good or just improve you overall fitness levels. Do it. You won’t regret it.

I’ve been going to snap for about a year, it’s a nice clean professional gym with great staff and lots of equipment.
I’ve been having PT sessions with James Kelly (one of the PTs down there) for almost 12 weeks. I wish I had met him years ago as my fitness has improved more in 12 weeks with James than in many years of training on my own. I’ve seen weight loss and muscle growth that I’ve never been able to achieve on my own. Would throughly recommend him to anyone looking to see results. Go check him out on his Instagram @james.kellypt