Total Fitness Preston

Excellent facilities, maybe one of the best in Preston however, the customer service is lacking. When things break here from simple door locks,lockers, boxing equipment, you can forget about using them anytime soon. Even after highlighting the issues no response from management or higher up the food chain. If you want to use the facilities in your lunch break, you can also forget about that as they have cleaning ongoing and the hilarious thing is that the cleaning especially the sauna steam rooms have no specific time,it's based around the staff rota. Basically they don't care if you want to use the facilities in your lunch break. Anything breaks in this place,it seems to never get fixed,you have to wait for 6 months or so even if its the simplist of things,believe me iam not making this up. The customer service is farcical. Another thing the advertise that they close at 10pm, but in fact the sauna and steam swimming pool all close at 9:30pm. I can't understand why they can't clean up before opening and after closing. They charge a premium rate but unfortunately, even though the gym facilities are great they don't provide a premium service or customer service,even after highlighting the above issues by email,no response to date as if to say we don't care. I would recommend taking your business somewhere where they actually care and value your custom. It's very sad ,such a great gym with everything you need,just poor and diabolical customer service.

They use ParkingEye for their car park. 'Free trial' cost me a fine as I wasn't told I needed to submit my reg plate. The gym made me come back in to get my proof of attendance which didn't even work. In reality they could just have it cancelled themselves, but they wont. Strange place.

I do like this gym, the staff are friendly and helpful and the place is kept pretty clean.
If you intend to cycle to the gym I would say don't bother, the cycle racks are not fit for purpose and a member of staff told me they get a lot of bike thefts from there (come on Total Fitness it's not expensive to put decent racks there)!
Hydrotherapy pool is good and car parking is never a problem. The Cafe is pretty good for snacks and drinks too.

Nice total fitness. Has everything you need. Not as big as Wilmslow but decent size and not too busy at 5pm. Could do with an extra bench in free weights area. Plates are not as new as in Altrincham or Wilmslow. Will come back when local

You need to enter your car registration for free parking on some tablets near the changing rooms. This requirement is really not made clear when you walk in and I would suggest the staff put a sign near the entrance scanner - I can see from reviews a few people got caught out!

Really like this gym, they have a separate women’s section which is really handy. Only thing I’d say is opening times aren’t great, especially on weekends and the price point is a little high when comparing to other similar quality gyms in the area.

Will be up to full operations on Monday I'm told. That will be a lot better when all facilities are back in use. Missed the treatment pool.

A wide assortment of equipment and activities. Large gym so never overcrowded when I've been there. Clean and well set out. Staff are knowledgeable, helpful and friendly

Great gym, great staff, great facilities.
£49 per month for 12 months fixed contract personally, I feel lile thats just too much to charge for essentially a facilitie to improve your fitness.