Nuffield Health The Oxfordshire Health & Racquets Club

All the staff are very rude. Especially the receptionists. Horrible atmosphere. Dirty facilities, not worth nearly the price they charge. Even though they no longer provide the services I signed up to when I joined they expected me to carry on paying the extortionate membership fee. They have given all my details to a credit recovery company, who have been harassing me for months now about 1 month membership payment. Avoid getting involved with this gym in any way.

Great equipment, size and range- the outdoor pool is lovely.

But, sometimes one specific member of staff can be rude and I was made uncomfortable with a man in the steam room who said "don't be shy" in a creepy way when I opened the door, which made me weary. Obviously, that's more on the man rather than the gym!

But overall, the gym is very big with clean changing rooms, majority of staff are friendly, gorgeous outdoor pool and indoor, as well as a sauna, steam room and hot tub :)

Very mixed feelings about the gym. This is a totally different experience to the ones in London that are professional and clean with professionals in attendance. It's almost always full, they kick members out of some parts at specific times even though they pay the highest fees in Oxford for access monthly and they don't provide towels like their other tier ones in London plus close earlier and open later. London is a better experience imho

Review of the Nuffield beauty suite:
I keep meaning to leave a review about the beauty suite! I’ve been coming for a few years now and every time the experience is fantastic. It is by far the best place to get beauty treatments in Oxford, not just in terms of the skill of the team but the actual environment and surroundings which is clean, relaxing, and very quiet. I have had massages, eyebrow shape/tint, nails etc and the quality is always excellent. I would highly recommend. The website for booking can sometimes be temperamental so it is better to ring.

Been a member here 10 years during which it has changed hands from Esporta to Virgin Active and then Nuffield. On the plus side it is large, with easy parking and a reasonable mix of facilities. My partner used to complain about some of the classes but that was a few years ago. On the downside, it is really the only club for miles in a wealthy area so knows it doesn't have to try too hard. And doesn't . No towels, no Sky sports and lots of entitled kids from St Edward's marks it down

I used to be a fitness instructor and have therefore experienced many facilities, staff team dynamics. I am not a member of this gym, but have been a guest both before it was Nuffield and many times since. Well, I cannot say I have ever encountered anything quite so disappointing. The staff on the desk seem to have zero idea about the timetable and have given the wrong information time and again. How many times have I got in the pool on the basis that I have the right session only to be told by the lifeguard that it is closing? Time and again. Useless, disappointing and so unprofessional. The Jacuzzi and outdoor pool both closed due to cost cutting measures despite there being over two thousand paying members. The toilets smell of urine. The members treat it as a dump with clumps of hair abandoned on the floor and empty bottles left for someone else to clear up. A fountain that pumps slime all summer. Disinterested staff and manky facilities.

Awesome and great sized pool, cool gym (the music in the background is great)! And the restaurant is nice :) plus the staff are also really kind and helpful!

1) does not provide towels despite having pool facilities 2) staff unclear of processes for checking in ClassPass visitors 3) staff quite rude regarding previous points listed when I asked for assistance