Nuffield Health Cwmbran Fitness & Wellbeing Gym

Shocking customer service! Was a member for years, froze my membership, then wanted to work out a solution to extend this beyond the period as we had another baby. Was told I would be called back and never received a call, as well as having several emails ignored. To then be presented with a debt collection service as I cancelled my payments.

The whole place needs serious investment too. For the prices they charge now the equipment is very outdated, A LOT of the cardio machines are always under repair.

Terrible management, too many boys messing around in the lady’s changing room and toilet. Some boys even peek through the gap under the toilet door!!!!!! My daughter is so scared and asking me why there are so many boys in the lady’s toilet and changing room!

Staff are nice and they keep it clean but there have been dumbbells missing for MONTHS! 32kg, 36kg, 40kg.. these are essential for training and as said have been missing since the start of June, it's now the end of September and they are still missing. I mentioned this to the maintenance guy at reception about 2 months ago and nothing has been done. For £45 a month you expect to have a full set of weights.

Nuffield have recently decided to close their hydrotherapy pool. This is extremely disappointing as I use every time I'm at the gym. If you are considering signing up, don't. The gym is mediocre at best, the best pool facility has been switched off for autumn and winter 2022 and the steam and sauna are not switched on early enough for early gym goers to make the most of. Normally I would use the hydrotherapy pool whilst the others heat up. This place is a joke for the monthly cost.

The gym itself is very dated. Equipment is broken alot of the time. The pool area is not bad and it's the reason I joined but even the pool facilities break down a lot. Doubt I will continue after my 12 months are finished

Sadly will be leaving this gym due to cost of living but I want to say thankyou to Yvette who's always been friendly and made me feel welcome and given me motivation to keep at it

I have been a member of the gym for the last year and have cancelled my membership. The gym staff are nice and always accommodating. The main swimming pool is definitely the best in Cwmbran. Unfortunately the gym upstairs is very small and lacks a lot of equipment, there is also a lot of broken kit that never seems to get fixed. The changing rooms are seriously in need of a renovation! In short it's definitely not value for money.

I left this gym just after the Christmas holidays, partly due to the cost of living crisis and wanted to cut back on my spending but mainly because of the conditions of the gym and closure of their hydrotherapy pool. I found the staff friendly and somewhat helpful in person but over email I found myself having to pry information with a bit of back and forth. It's got plenty of parking on site which is good, as the gym was always busy and with the broken equipment was limiting what machines you could use a lot of the time. I did notice machines with signs saying they were broken and we're never removed, bikes, running machines and some weight machines. The gym however was clean enough, they also went through a bit of a renovation in terms of painting within the gym over a couple of days which was good to see and was really needed. The swimming pool area had tiles missing, paint coming off the roof and walls, the jacuzzi was out of service the last time I went which was annoying, however that steam room and sauna were fine. In summary, expensive, old equipment which is likely to be out of service, no hydrotherapy pool, can be very busy, not enough machines.. this is just my opinion but looking at some of the other reviews they all seem to be saying the same thing.