Very enjoyable afternoon in the spa. Only a few relaxing chairs but there were some outside.
The young man on the spa reception was extremely helpful and added to our experience.
Would not recommend the pasteries for sale in the lounge bar. Service in the bar was very very slow. Although few guests four hot drinks took 20 minutes to prepare and we had drunk them by the time our very small pastry arrived.
Hotel very clean. Plenty of parking.
Ian Reid286 days ago
Great place staff very friendly but the management will not allow you to buy staff a drink
Steve westaway348 days ago
Had to wait to receive our room as hadn't been cleaned by 3pm. Room didn't become available so had to be transferred. Then given a room on the 4th floor which was unacceptable as my wife is disabled so had to wait again to be given a ground floor room which is what we booked...to top it all there was no room service menu and the spa doesn't have a jacuzzi
Rebecca Calladine1 year ago
Lovely staff, 6 off us had nail treatments which where great, pool great . Changing rooms need more regular cleaning though
Ricky Beasley2 years ago
I bought this for my parents Christmas present , 1 night with £28 towards dinner, 50 minute treatment, and breakfast , really enjoyed it, staff very helpful, food was great , deep body massage, body scrub was great looked after very well
Leigh Harrison2 years ago
Great day out for all the family and its free. Car park short walk from the entrance it's not cheap stay but offset by free entrance to museum.
Yvonne Francis2 years ago
Firstly, we have to say thank you to Joe for his lovely welcome to the hotel, and for sorting out dietary needs for the cream tea. Also thank you Joe and Andrea for their help sorting out lunch on our last day.
All the staff during our stay were courteous, and every staff member we met during our stay gave us an acknowledgement as we passed each other, which was really nice.
We had to move rooms, which was very quickly resolved, after an issue with the plumbing in the bath. This wasn't realized prior to our visit, although there was small amount of water in the bath when we arrived. I would suggest cleaning staff run all the taps prior to signing off the room, as this could have been prevented. Some dust behind doors and on windowsills also needs to be addressed, although I have to say it did not spoil our stay.
The spa staff were very helpful, the pool was nice, s was the steam room, and the massages were the icing on the cake, concentrating on all areas of tension. The food was good, and there was a good variety of cold and cooked breakfast, with the cooked breakfast served at the counter, which is a positive in terms of a significant number of customers handling serving spoons. It may be worth doing the same for all food open to air?
Thank you for a good stay, we will be returning.
Catriona Jamieson2 years ago
We were given the wrong room which meant a couple with a baby had to sleep on a single bed in a cramped room, the keys kept not working for our room or the changing rooms for leisure facilities The food was mediocre We were given incorrect information about breakfast times, which meant we missed breakfast by 10 minutes and when I asked for a bowl of cereal the staff were very rude. The whole place seemed very disorganised Also the carpets seemed very dirty, not hoovered in quite a while I would imagine.
The young man on the spa reception was extremely helpful and added to our experience.
Would not recommend the pasteries for sale in the lounge bar. Service in the bar was very very slow. Although few guests four hot drinks took 20 minutes to prepare and we had drunk them by the time our very small pastry arrived.
Hotel very clean. Plenty of parking.
All the staff during our stay were courteous, and every staff member we met during our stay gave us an acknowledgement as we passed each other, which was really nice.
We had to move rooms, which was very quickly resolved, after an issue with the plumbing in the bath. This wasn't realized prior to our visit, although there was small amount of water in the bath when we arrived. I would suggest cleaning staff run all the taps prior to signing off the room, as this could have been prevented. Some dust behind doors and on windowsills also needs to be addressed, although I have to say it did not spoil our stay.
The spa staff were very helpful, the pool was nice, s was the steam room, and the massages were the icing on the cake, concentrating on all areas of tension. The food was good, and there was a good variety of cold and cooked breakfast, with the cooked breakfast served at the counter, which is a positive in terms of a significant number of customers handling serving spoons. It may be worth doing the same for all food open to air?
Thank you for a good stay, we will be returning.
The food was mediocre
We were given incorrect information about breakfast times, which meant we missed breakfast by 10 minutes and when I asked for a bowl of cereal the staff were very rude.
The whole place seemed very disorganised
Also the carpets seemed very dirty, not hoovered in quite a while I would imagine.