Slaters & Co Accountants
Lymore Villa, 162A London Rd, Chesterton, Newcastle ST5 7JB, United Kingdom
4
8 reviews
8 comments
2QQ2+2M Newcastle, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
We also fell below the VAT threshold and Slaters did not alert us to this. This meant that for an extended period we were paying VAT when we didn't need to. This has cost us possibly 10k +. The only reason this wasn't substantially more is that we queried it. However, Slaters do not feel they did anything wrong here because falling below the VAT threshold doesn't matter in a 'normal' situation. We pay Slaters a lot of money and we believed that we were paying for a service that understood 'our' business rather than basing their decisions on what is normal. How difficult can it be to alert someone that they have fallen below the VAT threshold? It would have taken a few seconds and saved us overpaying a vast amount of additional tax. This is not the type of service I believed we were signing up for.
There are additional areas of concern I will post shortly.
We found them to be very friendly and approachable and easy to talk to with regards's to business matters.
The help that has been given regards to pensions, sage accounts issues, making tax digital etc was invaluable, any issues that we have great or small are dealt with without hesitation.
I would recommend them to anybody, especially Mark who's a wizard on sage matters. Thanks.
Andy
In error we overpaid about £4,500 in VAT. We were convinced we were due this as a refund from HMRC. However, Slaters advised us not to claim it as it would be due to the customer. We went against Slaters advice and made the claim with HMRC ourselves, even telling them we were in dispute with our accountant on this issue. We explain this in writing and HMRC called us as well (call recorded) and HMRC totally agreed with us and refunded us the money.
We're a small company but we are treated with the importance of a large company.
They provide monthly management accounts, payroll and annual tax returns (personal and company). Plus advice on any financial questions that I may have.
Ignore the 1 star review, there are two sides to every story. I’ve never been anything but completely satisfied.