Meet & Greet

Be careful when using this service. Dropping off and picking up was great however found my car was scratched badly (see photo) on return. Because I didn't report it when picking car up (at midnight in pouring rain), they will not claim any responsibility. Make sure you check your car fully when picking up and video your car when dropping off.

i arrived one day earlier…my car was not at meet and greet and have to wait one hour for them to go and recover it somewhere.
the pb is that they take your car to put it in a storage area (is it normal?)
when you recover your car it is dirty with more mileage and sometime damaged. i think the storage area to be very poor explaining all issues we have and finally prefering to use long term park and take 15 minutes bus (and keep our keys!)

My flight times have changed. So I've been attempting to contact someone to confirm our new check in time. I think I've amended on line but every time email replys back confirming old time. I know we have 6hrs. Grace coming back. I have constantly been on the phone they say max time you'll hold is up to 6 mins. Try over half hour and still no response. Meet & Greet surely it's not difficult to pick up a phone. I'm still none the wiser. So now we will have to leave at first arranged time and spend hours in the airport.

Compared to many other reviewers, we had a very positive experience with Meet & Greet at the Stansted Airport. We took pictures of the car and the fuel consumption before handing the key over to the reception and the car looked exactly the same on our arrival. The mileage increased by about 9 miles though which is probably related to the fact that the cars are not parked over a prolonged period of time just next to the terminal but are driven to another car park away from the airport, which perfectly makes sense and I have nothing against it.
The customer service was very helpful and the whole process was very efficient. I rated 4* rather than 5* as the parking bays where you pick the cars from are quite narrow and possibly some damage that other reviewers referred to was caused by other drivers trying to leave the Meet & Greet area rather than the car park workers.

Used this carpark for 10 days. Quick and easy drop off once the attendant realised we were there and stopped looking at his phone.

Left keys with them, made a note of the mileage when I dropped the car off. It travelled less than 0.1 mile to its final parking spot.

Collection very straight forward.

Would recommend

Went on holiday on the 17th. Friendly and polite staff when I went there. Person at barrier made us chuckle and pointed us in the right direction. Not exactly valet parking though as it’s more of a car park where they drive your car around though to a separate one. Luckily no damage and most of the staff was nice.

Also some of the reviews I think are due to other companies pretending to be the actual meet and greet service. I saw some around too and they play people about a lot from what I’ve heard.

Very good service. I was in a little bit of rush.
I arrived to the airport and quickly find this car park.
Member of staff kindly pointed correct bay to drop my car off.

Than indicated wherto check in.

Very easy check in process.
I left keys and get ticket and instructions for return.
Collection was as smooth.
Soon I was on. My way.

Great stuff

After reading so many negative reviews here, I thought, how bad could it be? It just a car park. OMG.

I left my 2019 car here in a perfect condition. Upon return, the car looked fine from outside and I left. When I tried to open windows just 2 minutes later, the car didn't responded. In fact, none of the driver-side controls were worked, at all. I pulled back and asked, their mechanic told me there is nothing he could do on-site and told me to open a complaint form. As you can imagine, they didn't accept any responsibility.

BMW billed me £720 for the car park's fault. Do not park here.

And just so you know, here is their response "Unfortunately, we cannot accept responsibility for articles left in cars, windscreens, tyres, wheel trims, stone chips, or scratches, as these are not always visible due to daylight and weather conditions, or mechanical/electrical faults.

There is no indication of where any damage to your vehicle may have occurred under the Terms and Conditions of the Meet & Greet service. Consequently, we are unable to accept responsibility for the damage to your vehicle."