Fix Auto Crawley

My Insurance company allocated my car to Fix Auto Crawley. I was worried as i had read reviews and it wasn't a company I knew. Booking the car in was smooth and drop off was easy. Was told that I wasn't receiving a courtesy car in plenty of time and they had arranged with my insurance for enterprise to give me one. After a week i called up to get an update and they said they had to order more parts (i would have appreciated a call to update me from them but calling to speak to someone is so easy i didn't mind). The car was fixed a day earlier than estimated and the work was done to a very high standard, with a 3 year warranty attached and they had cleaned in inside and out. Staff was friendly and the whole company exceeded the expectations that i had from reading reviews.

I was a little concerned over a number of negative comments published however I need not have worried. My car was returned to me having been cleaned inside and out and the repairs carried out to a professional standard. The staff were always polite and helpful and I was kept informed as to how the repairs were progressing. I can only say that on the basis of my experience I would certainly recommend them.

Paint work was OK but can clearly see a colour difference with the new panels. Also the bumper was not detached so not a clean job. Customer service and communications was excellent

Insurance recommended this garage for inspection/ repair of nearside wheels. ... Car returned with untightened axle bolt (!!) and missed obvious structural damage to front wheel bearing and lower ball joint which needed replacing. If you value your family's safety (not to mention your wallet and time) I would steer clear of these guys.

Had a pleasurable experience with this company, I found them to be punctual collecting and returning my vehicle. Extremely happy with the craftsmanship of their work. I found them to go the extra mile.
The interior of the vehicle was cleaned to a high spec.
Overall a 10/10. Would highley recommend the company.

A Mustafa
Edenbridge

Awful service, rude staff no updates on a car repair that's still on going some months later.

Sent photos for a quote. Email confirmation rec’d saying quote would be received in one working day. A week later…….. nothing!

Worst experience..

The devalued my BMW 5 series.
Miss match colour made my car creamy/off white.

They have painted my rear right driver side door and there was no needed.
They painted my left passenger side wing that was perfectly fine these door and wing were in original factory painted from new.
Kept my car one month and 5 days around keep using parts delivery as an excuse.
They changed the bonette and something fell of tree I believe was also painted looks like they painted my car under the tree.
One of the metal plate next to BMW monogram near left passenger seat got disappeared.

They made a ding/small dent behind the rear passenger door wing above the bumper.
Front headlight bulb was not working or about to go.

The car when I received was so dirty looked like left abandoned somewhere under the tree I washed it several times the yellow spots from tree were so strong to remove.
The hinges under the bonnet can easily been seen that quality of work and bonett has been changed.

They made my car creamy a difference can be seen easily and it hurts.

The cost of repair was so much close to the vehicle trade value but they get the money they didn't write off my car which was in beautiful condition.

All back seats had white paint marks on it.
They have done unnecessary work to make the bill higher.

I informed my broker not to send me here after reading there feedback but they didn't listen to me.

Please avoid these these group of people they all work together staff never say the truth.

I strongly believe if you earn money by deceiving people it will come in front of you.

Please avoid these people they just care about their money.