Day's Motorpark Neath

I brought one of my cars in for a repair and while I waited in the showroom 2 fiestas caught my eye. After a week or so I phoned up regarding one of them and arranged to view it. Rick the sales advisor was great and knew a lot about the cars. I later then arrived to see the car. I test drove 2 cars from the showroom and decided on a red fiesta st line 5 door. The car was priced so low. A 19 reg with only 4,800 miles on the clock I couldn't believe it. It is like new. So I put a deposit down and picked it up the next day. The handover was quick and easy and the car even came with a 6 month warranty and full service history. Would definitely recommend the days franchise and the neath days branch!

Have bought two cars from here and both from the same sales guy (Rick). Great experience both times and the cars were spotless and ran like a dream and competitively priced compared to main dealers. Much better than the wreck I bought from TCW some years back. Will go back again for a third.

I've just got my Fiesta home that I bought from Rick in Sales, and I'm really happy. Thank you.

Excellent Service, I wished to purchase a vehicle under time pressure, and Rick was able to source and deliver. Visited showroom on Friday and Car ready to drive away on Monday. Informative and helpful conversation. All paperwork completed. I felt valued as a customer and I shall certainly be taking up the offer of a service plan. I cannot rate Rick and staff highly enough.

Very good service, the salesman lyn was excellent. Would use again. Thank you.

Excellent from booking the service to dropping off my vehicle, communication when ready and the explanation of results of condition and parts renewed and the video of the MOT.

I have been left in tears over this transaction; the purchase of a Volvo XC60, costing more than £32,000. A complaint to our sales advisor's manager, left us more frustrated than before as he was unwilling to listen.

We chose Day's, Neath, based on previous reviews. However, the sales advisor, though very friendly, and willing to tell us about his family and his artistic interests, knew nothing about the car. He actually had to walk around the car to confirm that it was a plug-in hybrid, despite saying that he'd produced a video for a potential buyer, previously. We left the showroom with no idea of what the car did, we had just loved the drive. No thanks to the salesperson.

We put down a deposit, because we'd fallen in love with the car, and because he told us that cars often sold quickly and we might lose out, despite it having sat there since June. More fool us.

He then told us that it had a full service history, with the most recent having just been done (October 21), though nothing was evident in the service book since 2018. It transpires that the last service was in May. He told us they'd owned it from new at Day's, as it was their manager's car. THIS was actually the selling point for me, as I was very close to buying another XC60 from elsewhere with a lot more spec, but I decided that if Day's had owned the car from new it would have been well looked after. A week after purchase we discover that this was not true. They never owned this car but bought it in June of this year, from a third party. This was very disappointing as, with this information, we would definitely have gone elsewhere.

The car came with a 'free' six month warranty and I asked to buy the following three years. It was only when questioned that the salesperson said he said he COULD make it two separate warranties, so that I wouldn't have overpaid.

When it came to parting with the money, he forgot that I'd part exchanged my car and asked me for the entire amount. It was down to me, dumbfounded, to point out the part exchange.

We drove away with him saying he'd checked both keys work. They didn't. I took it to Volvo, and they confirmed that one key was faulty. No apology.

Despite having reduced the trade-in value of my own Volvo because it had two years of missing services, Day's don't seem to have any problem with the fact that the service record they have given us shows no service for either 2019 or 2020. Their explanation is that 'no one fills in these books anymore.' The advisor actually showed us a full service history for our car, when asked, though that wasn't the book for our car.

Purchasing the car, including an extremely overpriced GAP insurance, which was £280 more than the one I ultimately purchased, took two hours. We were left to sit on our own for extended periods and at no point were we offered a drink.

We are one week in to owning our car and we do love it, but that's nothing to do with Day's, that's to do with it being a Volvo, clearly not their speciality. I have so far booked in to have the faulty key repaired and now the boot repaired, with Volvo themselves, as I have no confidence in Day's and cannot recommend them.

What's more, when we finally complained to his manager, after a week, the manager could barely let us get a word in, and we don't feel like our complaint has been taken seriously. It was all about defending his colleague and dismissing each of our complaints.

I was served by Lyn who was very helpful throughout the process of getting my car!
Very pleased, highly recommend!