Mottec Automotive

Called on Monday to arrange some work and got no answer, so I texted and explained the problem, and that I needed the work carried out within the week because I needed the car to go on holiday the following week. Charlie texted back saying that he'd be happy to do the work and would call back the following day to confirm when he could do it. After making several missed calls and unanswered texts I decided to take the business elsewhere. He might have some good reviews but I found the customer service to be extremely poor, not only is there still a problem with the car, but I doubt I have enough time now to get it fixed in time for my holiday, very disappointed.

I called Mottec after a breakdown service mechanic was unable to resolve an electrical fault with my car which was undriveable (fortunately I was at home). I received a speedy response and Charlie came to my home the same day at a time when most folks would be clocking off. The issue was with my stop-start battery and could not be resolved that day but he fitted a standard battery so I could get my children to school and nursery in the morning which was hugely helpful. He returned at the precise time arranged the following day having sourced the required battery at a good price and fully resolved the issue. He was professional, exceptionally thorough, explained things clearly and a nice friendly person too. As a busy working mum who would be lost without a vehicle, it was amazing to have someone so professional come to my home and not have to be towed to a garage. His pricing was clear and very reasonable. I cannot fault the service I received from Mottec. Highly recommended.

Charlie worked on a fault on our motor home and said a new part was needed and to contact him when we had it and he would fit it. We sourced the obsolete part in France and texted Charlie to arrange a date. He texted back saying he was away and to text again in a week but when we did he didn’t reply. We tried phoning and always got the answering machine where we left messages which were never returned. In desperation we phoned with a different phone and Charlie answered sounding flustered when he knew it was us and promised to call back in a few minutes when he had parked up. That was two days ago.
We are left with a motor home with a fault and a spare part. Not impressed at all Charlie.

Hi Charlie,
Many thanks again for your prompt and efficient service yesterday, as stated at the time I am extremely satisfied with the job from start to finish
I also took your advice and fitted a new leisure battery today.
Once again Charlie, thanks a million for bringing my longstanding intermittent electrical fault to and end, a brilliant job.
Best Regards,
J D Moseley

Sent from my iPhone

Our car wasn't starting and we needed someone who could diagnose and sort the problem. The service we got from Mottec was unsurpassable! After 3.5 hours of diagnostics the problem was sorted. I haven't met any mechanic as tenacious as Charlie Morgan, he even gave up his day off for us and my wife and I are eternally grateful. Best service ever and a 5 star rating isn't anywhere high enough. Your'e the best Charlie, thank you.

Charlie was brilliant , emailed me back on a Sunday which I didn’t expect. As the job was not urgent we arranged a mutually convenient time for the work to be done. Charlie turned up promptly and diagnosed and fixed the fault. Very knowledgeable and professional service. I would highly recommend.

I have just contacted Charlie and he responded pretty quickly via text, as he said to the last person who left a bad review that he only work part time and he is very busy, but he will look at my car next week, as the problems are not important.
Looking forward to seeing you soon
Debz

Called to enquire about a car electrical repair- no answer. Resorted to detailing the issue over text only to be ghosted soon after. Wouldn't recommend.