Acorn Insurance Ltd

Would give them zero stars. Someone brought a insurance on my account and someone was doing fraud and blamed me. They also cancelled my policy asking to provide a v5 for a vehicle that was not mine this vehicle was added fraudulently without my knowledge. They are not helpfull been with them for over 2 years fast to take money but when an issue comes up they don't want to help and then block you emailed several times regarding this any nobody want to help. They sell your data to third parties how are they even FCA controlled I have no idea.

Overall the customer service I received was great. Such a lovely man I spoke to who listened to everything I was saying. Quite expensive if I'm honest but cheaper than a few I'd been quoted. I was insured within about 20 minutes,before the call even ended. I would have gave 5star but based on the price I gave a 4. That's purely for the customer service I received.

It's actually a -1 *I
'm a fully comprehensive policy holder with Acorn. I had an accident (not my fault) 28/10/22 - I've been trying to report it since (29/10/22), but they seem to not want to answer the phone. Absolutely shameful service. They are meant to be available 24/7 in-case-of-emergency. When i did finally get hold of someone, i was told nothing would happen until Monday. I need my vehicle today but it needs to be looked at by a professional before it's used again on the road. Acorn do not care about their drivers safety on the road. Acorn don't want to honor their policy terms! - I've had to contact the other drivers insurance company (AA) myself. AA an incredible service. Was treated properly unlike who Reece at Acorn who couldn't even be bothered to call back and take some simple details. Disgraceful behavior from Acorn and all it's related staff! Think twice before opening a policy with these scammers!

I'll not be renewing

Absolutely Awful Company, took out a policy for my son. the company fitting the black box failed to show up when planned, eventually the black box was fitted and 1 month later they wanted more money as my son had gone over a quota of mileage which was never confirmed to me, called 3 times and promised a call back (3 calls later I was never called). This company are absolute charlatans and my advice is never use them. They may provide a cheaper quote however you will end up massively regretting working with them. Genuinely they are the worst company I have ever used and if I could give them a minus rating I would. PLEASE AVOID AT ALL COSTS !!!!!

If i could leave a 0 star i would.
Save your self from this joke of a company. Twice they canceled my insurance and just blame the bank!!! you talk to someone but keep going round in circles. Granite finance are the jokers they use all they love to just cancel everything. Canceled my insurance and told me 3 days after my policy ended. Driving around without any insurance

When I received all of my documentation there was no mention of cancellation of policy fees. Only information pertaining to cancellation before 14 days. Having been a loyal customer for 4 years I wanted to change vehicles and they would only do this if I agreed to pay an additional £400 onto an already high premium of £80 per month. I declined and looked elsewhere, finding a company who would offer more for only £40 per month I informed them I was cancelling the policy and I was told that not only would I have to pay a £100 cancellation fee but an additional £210 as my policy only started in October 2022. I think that they do not have any consideration for loyalty and by rights this information should be made public before the insurance is agreed terrible service. Will never use them again. Daylight robbery!!

DO NOT USE. RUDE, MONEY GRABBING and the reviews say it all. My partner took out insurance with them and they cancelled without warning (even after taking the first monthly payment as well as a £75 admin fee!). When he called them to sort out his insurance and to confirm they were rude, spiteful and then we had a cancellation email 2 days after Christmas with no warning. Read reviews before you go with them. I’m disgusted.

One thing customers should be aware of with this shoddy outfit is, if you have alleged breakdown cover with them, and if you need it out of office hours you maybe in trouble.
You will have to pay £100 to get assistance, yes that’s right, even though you’ve already paid for it, on the bright side you might get it back in about a week. Thankfully my insurance is up in a couple of days and I will have the pleasure of never dealing with these charlatans again