Halfords - Hedge End

This store has friendly staff. The manager is really nice when I have spoken to him.

Lots on offer - some prices a little steep. Bike part upstairs is also great. Have brought bikes in the past.

Did have an issue in 2014 when they fitted a bulb for me and didn’t replace the seal back. Headlight filled with water and cost over £900 from BMW. Guy (miserable one - not sure he is still there) in store was useless. Called head office and was resolved and paid for by Halfords.

Excellent service. The guy helped me carry the bike to the car. Showed me how to use the quick release. The only downside is . You dont get a warranty on the bike after its been build. So if you want one you have to pay money for it . And you dont get a saftey check for free. You have to pay for it. Which should be 6 weeks for a free check. But other then that great service

Really helpful staff - upsold me to free 'Motorclub' offer giving me £5 off my purchase. Two staff helped me choose the right product for me, opening and checking it was correct before I left the store.

Took our bike to Hedge End store where we were extremely pleased and impressed with the service received there. I have to name drop the member of staff who served us (James) who was extremely helpful in fixing a difficult problem on the bike. His customer service and friendly nature where very much appreciated and he went the extra mile in helping solve the problem. Thank you!

This shop is the worst in UK. All staff looks like theaf. Lie to customers, all of them no respect to everyone, no responsibility of the shop manager and technician.
I buy a carplay in September, and installed on 26/10. Thay said that the no technician for doing that. 1.5 months later, they installed the carplay to my car, but I think that not complete. The manager and technician say that it is completed. And halford is provided a good service to me. I upload a photo to everyone see that what the company give me what service.
That's why leaving two hole and the clock's time is not match.

I called into Halfords yesterday for some new wiper blades. The gentleman who fitted them offered to top up my washer bottle with a solution to help keep the wiper blades flexible, at no extra charge. He then gave me the container he used, which was now half full, to keep for another time. Again, no charge. Excellent customer service. Thank you Halfords. I will be back!

Casually browsing through the store looking for something to purchase.
I’m conscious of how I’m being watched by someone standing by the front door.
Not a pleasant experience at all.
So I left without making any purchases at all.
Tell me, what is the social profile for a shoplifter…?
Awful place.
I shall be contacting the Head Office and reporting this store.
Oh, and how many of these five star reviews are real????

Always a pleasure to visit Halfords in Hedge End. Very friendly, (thank you Simon for all your advice). Bought some parts, had them fitted, no fuss and everything working. I was also pleased to see some other things in the store and again was able to discuss them. I don't know how the price would compare to eBay but here I was able to chose exactly what I needed and the price seemed very competitive. Thank you guys for a great service. Emma S.