Halfords

Brilliant quick fix of a brake light bulb. Very professionally done, great staff

The man by the bike service desk put me off by lying to me that they don't do free assessment services anymore as they are booked for 1 month in advance. The website clearly stated there is available slots and that's how I booked it in first place. Got there rushing to get in time on a rainy day cycling to be told to go off...

I decided to service my bike myself and needed to buy a few parts, I checked online and showed in stock, got in, same guy by the service desk and he now states that the parts are not in stock, the website is wrong and that it's not their fault.
At this point I started doubting anything he was saying and went downstairs to ask the cashier the same who did confirm that the parts are in stock and brought them to me!

The guy by the service desk should get a written warning or disciplinary action as his negligent actions affect company's revenue, feedback and customer experience.

At the end I got my parts and therefore giving 2 starts, otherwise would give 1 knowing how I was lied to.

I am delighted with Halfords cycle repairs and services and have benefitted greatly from the advice, maintenance and extensive repair work their technical experts provide. My experience in cycling has become a great leisure activity and sport and a most enjoyable and economical way to commute with their reliable repairs and improvements recommended to my bikes.

Disorganised staff in the shop. Wrong information given by obvious untrained staff, waiting to be seen only for the cashier to advise the only competent worker there that the guy behind me was next. Will not be visiting this store again. Waste of a visit. The guy who did the repairs, middle aged guy was a great member of staff.. the other two need training on customer service.

Very helpful staff (Carlos). The reason for four stars rather than five is because the product I wanted wasn't in store but when I had telephoned I was told it was there.

Halfords bicycle team generally get a bad press but I have to say that I have been very impressed with them. I got my bike via a work Cycle To Work scheme and having passed it down to my son (who rode it into the ground) I decided to see if they could bring it back from the dead and they have - they've done a brilliant job and I could not be happier

I recently visited the store to buy an electric bike. I ordered an electric bike putting this on a Klarna finance plan. I looked up the bike online comparing it to another and realised the bike didn't have speed shifting gears. I got in touch with customer support team who raised case ref to change the order. The customer support team on call asked me I need to go in Watford store to cancel the order and make a new one. I called twice to confirm this on call. I made time and went In store to change the order and make a new one however the in store customer support team advised that I need to cancel the finance plan first. I requested them to look at the order online however they were adamant they knew all procedure involved.on contacting Klarna the team advised me that it's Watford Halfords branch that needs to cancel the order and inform Klarna of the cancellation. This could have been resolved in store. I got in touch with the store manager and complaints team, the manager latter took my complaint details and managed to resolve the issue. Was pleased at the end of the day on the Watford store manager prompt response and much appreciated his humble service. Thank you.

Staff are usually very helpful and knowledgeable. Useful services available at a cost where parts can be fitted such as car bulbs, wipers etc.