Motor World Derby

Never been so disgusted with a service in my entire life. I've never met such rude Arragant people.
I explained my rear window wiper needed the whole thing replacing and I wanted it fitted, to then make me pay (baring in mind my grandad is 70 and didn't understand) to then tell him he would have to come back later, surly this should of been explained that you needed to order a part and not rob someone's money before you explain, , went back next day ( today 21st January) for them to pass me the blade and refused to fit it, I said shouldn't you of told us this before you took his money? I wanted a refund and they refused, my grandad didn't want any trouble, so we walked off and I wasn't happy. we then spent 2 hours trying to get a garage to fix It and then for a garage who knew what he was doing and was lovely told us the idiots are Motor worlds at chaddesden had sold us the wrong product. He had sold us a product for a 2003 Micra, when we have a 51 reg. So we had to go all the way back to Chad and get a refund for the ignorant scum behind the desk to say he thought it was the wrong one but still let us leave when I asked for a refund in the first place. You don't deserve to be trading and I hope no one has to suffer like we did. Definitely lost my trade and I won't be returning. Utter idiots.

The law quite clearly states that you need a V5 document and a form of ID to have number plates made up.
however at this shop unless you are carrying your driving license then the answer is no.
How can a shop go against the law ???
snotty customer service - bad attitude and bad advice - steer clear
oh and if you haven't got a local accent then dont bother
diabolical customer service and a zero star rating !!!!!!!

Great service. The lads always try to help as much as possible fitting wipers and bulbs free of charge. Good amount of stock but can order parts in if needs be.

Very helpful, especially when I had not appropriate sizes socket set to remove an old battery on my mum's car around the corner. Purchased a battery. Got a £10 off trade in when I took in the old one. He let me drop it in after I'd done the swap, and kindly lent me the store socket spanner so I could complete the swap quickly.
Much appreciated. So nice to encounter some proper customer service. Thank you

I go into Motorworld quite often. I find they are so much more helpful than other places I could mention. I have had batteries, light bulbs and wipers fitted free for me and also finding the right oil and antifreeze for my car. If the item you need is not in stock they will order it in. The lads cannot do enough for you. Top notch marks in my book. Great service

They have what you need, sure, but don't expect helpful service. Instead, you can expect to be roundly patronised for asking for help. I guess it's good if you know cars and proper terminology. Had to go back a second time as the first time, there was a tough, hand written,. "Had to go out, back in 5" 15 minutes later and still no return. I don't think I will be back in a hurry.

Great automotive parts shop, staff always polite and ready to help you with what you need whether it be a simple replacement bulb or to ordering bigger parts! Reccomend to anyone else whose cars need attention Cheers guys great work

To the young lad in the shop today who sold me.my headlight and then helped me to put it in. A big big thank you for your kindness and just wanted to say you were so lovely and polite and ur employer should be extremely proud of such great staff.