Ford Service Centre Blackburn

Bought a lovely used Fiesta without me even viewing it first. Its everything they said it was and more. Really happy with my car, pick and transaction went smoothly. Thank you Ivor Stuart for your time and patience.

Took my car here as I suspected the battery was faulty, auto stop start would not work. They wouldn’t look at it until I had my dash cam removed.They thought this was draining the battery, even though I’m driving to Manchester every day. So had it removed and went back again. They had the car 2 days and gave it me back having charged the battery, still same problem. I recorded voltage readings myself, getting low readings and also took the car to a battery specialist, they tested the battery and gave me a print out showing the battery was only 60% capacity and needed replacing.
Passed the info on to Evans Halshaw, they asked if they could have the car for another 4 days to check it. I refused and said I wanted to be there when they check the battery to see what they were doing, they accepted this.
Turned up and they refused to let me in workshop!!! Waited 2hrs and they came and said no problem with the battery, even though they got 12.2v reading on a 12.6v battery!!
In the end I said I wasn’t leaving until they replaced the battery which they did, total time 4 hours.
This has left me some £80 out of pocket, paying to have dash cam needlessly disconnected, taxi fares and four 15 mile round trips.
After they replaced the battery I then struggled to get a receipt and was convinced they had put an old battery on as the date stamp on it put it at 10 months old, if it was new this is almost 1/3 of my guarantee in shelf life. I did eventually get an invoice, so I have to accept it was new.
Car has worked perfectly since the battery was replaced. Find it hard to believe the battery specialist took literally 2 mins to find the fault, but Evans Halshaw needed 4 visits, one of them 2 full days.
I expected more from Evans Halshaw and now feel I will have to go out of town to a different and hopefully more competent service centre.
I did not buy the car from this dealership but a Ford warranty is a Ford warranty

Turned up and stood at the wait here sign for five mins before one of 3 people, who might I add were sat at their desks with no customers, decided to say can I help. Then we asked about a particular car to then be told there was only 2 in the country and it would be a minimum of 3 months and that's if they could get one. That's fine. But did they ask if we were interested in any others? No is the answer. We walked out after 20 seconds of silence and ended up getting one from somewhere else. Petrol and 15 mins of my time I'll never get back.

I would like to thank James Allen for all his help in buying my new Puma . I have had several cars off them, and I would recommend Evan's Halshaw Blackburn to anyone looking to buy a Ford vehicle . Thanks again James

The staff are really nice they came and picked my car up brought it back nice and clean really good service

Thank you James Allen for my new Ford puma. I wouldnt go anywhere else.