Big M Auto

I wish we could give zero star. We use them for the first time for a full service last month which I don’t think was ever done but they took our money and gave us our car back with our brakes not working when it was in perfect condition when we handed in for the service. We cannot believe how they could hand us back our car with faulty breaks and let us drive away with it knowing full well how dangerous it was. When my husband questioned the manager he wouldn’t accept anything and he said it would cost this much to put it right. We took it to another garage and they repair it for us and it wasn’t not anything what the manager at Big M said. Please DO NOT HAVE ANYTHING TO DO WITH THESE PEOPLE AS ONCE YOU TAKE YOUR CAR GUARANTEE SOMETHING MAJOR WILL GO WRONG.

Great Service as always, would recommend! They were able to fit my Air Con service in at short notice

I bought my car from Chris at Big M, who was very helpful. A couple of problems with the car after buying it which he quickly put right for me without question. The garage collected my car from work and even gave me a courtesy vehicle to drive whilst it was in the garage. Great service from Chris.

Seems to be getting more expensive, had full service and fan belt last year on old toyota 160, this year they wanted 170 to change my front pads? Felt should have let husband ring..

Really good customer service and good value for money. Nice guys that took time to explain.

Bought a lovely suzuki from them in early 2022, good warranty and they even arranged delivery to my home.

If I could leave 0 stars I really would. I dropped my car there first thing in the morning after calling prior to ensure they could provide the service I needed, they assured me they could. The staff were the rude when I arrived and didn’t seem to know what they doing, they told me I could collect later that day. 5pm rolled around and they had “forgot” my car was even there, I was assured they would get straight to it. After more than 24hours and multiple times chasing they finally told us that they couldn’t do what we needed and had completely wasted all of our time.

Staff were very welcoming. Definitely recommend. Will see you again in the future. Thanks