Kris Service Car
Aldrens Ln, Lancaster, LA1 2DE, United Kingdom
4.4
36 reviews
8 comments
3663+9C Lancaster, United Kingdom
Location reporting
Claim this location
Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 8–12
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 8–12
Sunday: Close
Renault Clio speedo sensor (14th Aug 2018)
As I now work in the area I thought I’d try and support local small business, for an MOT and oil and filter change. I called in and was given a verbal quote for the work requested which was reasonable and arranged a date for the work to be undertaken.
I dropped my car in on the day and received a call telling me it was ready for collection, when I arrived the price for the work had doubled from that of the original quote and there was no extra work needed for the MOT or extra materials needed. I commented to the owner about the cost compared with the quote and he shrugged it off. As the work had been done, I felt obligated to pay and also wanted to check the price I had been given, as I’d written it in my diary when booking it in.
I checked and then rang the owner to query the difference in the quote, he stated that the quote was just for the oil change and he must have misunderstood what I had said, as he has poor English. He then went on to say he doesn’t complete the MOT’s they are done at the garage next door and are paid for separately. I informed him this was disappointing and he had not been clear about the cost and I would not return as a customer, he just laughed and said ‘no problem’!