Citroen Peugeot Renault Specialists

DANGEROUS!!!

I recently went to take my car in for a service which came to just under £200. This seemed expensive to me but i trusted them.

As I left and drove towards the busy Lawford road I realised that MY BRAKES WERE NOT WORKING! I was absolutely terrified as my car rolled towards the busy road and I had no idea what was happening. There was a van that managed to stop inches behind of me.
I was scared and in shock from the car horns beeping at me and managed to get my car to a near by road and phoned the company who seemed quite amused.

At this point I was in tears, i've never been in an accident before and the whole thing shuck me up as I fear it could have been fatale if children were around or an older person driving with a slower response time than myself.

The man came out and tried to make light of it while putting something back together under my bonnet. I know people make mistakes but I was surprised by how humorous they found it. It absolutely ruined my day and has left me unsure if my car is safe at all.

There was a brief sorry which led onto talking about replacing my thermostat. As you can imagine I'd just given them £200 so I was not about to give them money for a thermostat that they couldn't even tell me the price of + labour. It just all seemed a bit shifty.

I'm not one to usually complain, i didn't even stick up for myself and others have advised me to take this to court or get my money back. I just don't want other people getting as upset or even in a dangerous accident.

Top customer service polite and friendly as always never let you down. I highly recommend it.

Great friendly service, I will be taking my van again for any repairs.

Great independent garage with a very knowledgeable and helpful team.
They sorted my Peugeot out after several other 'mechanics' scratched their heads and ultimately couldn't help.
Will be back for sure should I need anything sorting!

So I had an issue with my car and took it to a garage before I took it here because I had a drive train problem which AA garage couldn’t diagnose. So I took it here and the main male in charge with the shite I can’t be bothered attitude test drove my vehicle. He made the problem worse when he stalled the car then had the cheek to tell me the bottom engine mount is f•••••d. he then asked how much I wanted to spend in a sarcastic way, obviously as little as possible was my reply. According to his diagnosis I needed a new clutch and flywheel and engine mount that he just ruined. I left with one thing on my mind “What a joke”. So I took it to my usual garage I had to wait a few weeks as they are always busy. They found a mounting plate had come away snapped a few bolts which allowed movement beyond the tolerance of the driver side drive shaft. This was coming out of the diff and this was the cause for the drive train issue! Also needed a new lower engine mount but all works as it should again.

Massive lesson learned don’t always believe what you are being told until someone who is fully trained has actually looked at the car. I will not take my car to this garage again the main person was very rude, makes out he knows everything but actually knows nothing.

If you don’t want the work or don’t like the car etc be honest I can take it somewhere that does.

Similar experience to other reviewers by looks of it: unnecessarily abrupt and rude over phone, hung-up on my enquiry without reason to.

I found him to be quite rude, short with me, muttering who knows what under his breath at me and was left feeling that I'd really put him out asking him to fix my car.

He dropped the job like a hot rock and I'm left wondering if he'd even looked at my car.

His only saving grace was he didn't charge me anything.

I'm sure if the right car/job came in or if you're a regular customer he'd be okay.

Excellent professional service here at CPR a real master of his craft. Many thanks. 5 star service.