Autolusso
5A, 5B King St, Houghton Regis, Dunstable LU5 5TT, United Kingdom
4.3
135 reviews
8 comments
WF3H+CR Dunstable, United Kingdom
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Monday: 8–17
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–15
Saturday: Close
Sunday: Close
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–15
Saturday: Close
Sunday: Close
Had no choice to go back this year for my MOT when I turned up they made an error with my appointment date so asked if I could come back an hour and a half later to squeeze me in for MOT - turned up this time failed for a tyre. (They ordered part to be fixed next day which was great) called me next day saying car was ready to be collected but they had trouble getting tyre off so as they had to break it off they had to charge me 2 hours labour (£55 an hour). I did give them feedback that they should of called me without authority to go ahead with that work as I would never of paid that for a tyre to come off I would of gone elsewhere (great tyre centre in kensworth) and gone back for MOT pass. Therefore had no choice and had to pay. As I explained I could not even drive the car they provided me she knocked off an hour off the price and said they weren't there to rip people off! (If i never said anything this wouldn’t of happened I would of been charged £110 to take off a tyre) I get companies and people do not work for free but Firstly I should of been given an option before The work was carried out! Secondly a gesture of good will when you originally messed my my appointment resulting on me doing a second trip nearly two hours later but I didn’t try charge you for my work time.
The only good thing is the collection service for your car out of hours which the lock system.
Autolusso had a look, communicated what they were going to do before doing it, were in touch every day, spent an hour working on it, and sussed out that it was a quirk of the Alfa Romeo semiauto gearbox when stuck in traffic for a long time with a foot on the brake -- the car can stall, it's how the clutch is designed. Not the kind of thing the others had heard of, it was certainly news to me, but I'm really grateful they took the time to give the car the once over, confirm it's fine in normal circumstances, and even reproducing the "fault".
Can't thank this garage enough for taking the time to think it over, test things out, then giving the car the all clear, where a dealer would have happily charged insane money. Take your Alfa to these guys, they know exactly what they're doing, awesome work!
They really know their Alfa Romeos and have some great performance upgrades available for online installation, maps etc.
Fair pricing too....shame that following brexit, the additional duty on UK purchases in Ireland we are forced, due to cost, to revert to European suppliers.
Otherwise I would always deal with these guys.