Houghton Motors

Booked in for a last Minute MOT which I needed. Called at 9am and was able to take my car straight down, called within 1.5 hours - Brakes and Tyres needed doing was offered to have it completed today at a fantastic price.

Great communication
Fast Work
Excellent service all round.

Would definitely use again.

cant say too much as i may be going to the DVSA , purchased a car with a MOT done by them , clearly a false MOT as i have now had to pay out for repairs at my own garage as i do not trust them. Called them and they tried to imply it was down to me , i would avoid them .I will be reporting them to every professional body i can that deals with their particular business.

Competitive prices, had full service done in 3hrs, nothing came up on it. Week later vehicle MOT passed without any issues. 4 stars cuz they forgot to correct service reminder

I had a major service and MOT at Houghton Motors and the quality and service were excellent. A few faults were identified in the MOT which were resolved the same afternoon for what seemed to be a decent price. Appears to be a professional and trustworthy operation. Only negative was that there was not much space to park up, but that’s the same with most garages. In all I was very satisfied, and would definitely recommend.

I have used this garage service twice on very short notice when no one else could fit me. They took me in straight away and sorted my car. Very reasonably priced, I would definitely recommend their services! Yesterday I got a puncture after work just shy of 18h00 and had to drive on the motorway. Despite them actually shutting shop at the time they took my car in straight away and sorted my tire and what's more they charged me way less than expected and did a brilliant job!! Thank you for your services😊

If you have any sort of common sense DO NOT use this company.

I booked my car in for a full service. Upon collection I was giving a basic invoice that stated basic information such as the date and amount paid.

I was taken back as I was expecting to be spoken to about the service such as what was checked, what came up in the checks or at least given paperwork stating this. There was absolutely nothing.

I challenged this and after this being challenged a “mechanic” who stated he wasn’t the person who carried out the service (the guy who done my service apparently wasn’t there anymore) went into the office for approx 7 mins and came back with the most shoddiest paperwork I’ve seen.

He had ticked that absolutely everything was fine with the car apart from the fact the engine light was on. I knew immediately this was false as my tyre pressure light was showing my pressure at 1.8 so I knew the tyres were not all fine.

My seatbelt was jammed yet on the form the seatbelt was fine. After showing him this he fixes the seatbelt in front of me and then makes a remark along the lines of “I think your just trying to make things up” insinuating I jammed my own seatbelt. I then told him to forget about the seatbelt situation as I could see he was trying to use that to deflect the fact his company is shoddy.

My windscreen wipers weren’t functioning correctly (this was highlighted on my last full service and I haven’t changed the wipers since) yet according to this garage my wipers were fine.

My breaks are due to change as my last service said they were fine for now but they will need to be changed in a few thousand miles but according to this garage my breaks are fine. Even though my there’s a scraping sound when I break and the breaks are not as sharp as they used to be.

There was also NO measurements written such as break fluid level, tyre depth on this so called service report. According to the garage my car was fine. The only thing they mentioned was this my engine light was on which would be an additional £60 to do a diagnostic test.

I was hoping they would have told me what I needed e.g break fluid, air in my tyre, break pads etc.

According to this garage absolutely everything with my car was fine which clearly let me know they did not service my car and if they did it certainly wasn’t done properly.

After comparing the paperwork of my last service and showing the manager how they clearly have been shoddy and dishonest he agreed to refund me £50% of the price to which he did (technically he didn’t he refunded me £60 my service was £122.40)

Although (almost) half a refund is better than nothing I’m still not happy.

I’ve had to put air in my tyre myself (even though that’s something that’s included with a full service) and I’ve had to book another full service which has left me out of pocket.

The audacity and bad practice is why I’m refusing to take this on the chin and be content with the (almost) 50% refund. This garage needs investigating. To declare a car that has clear faults as fine is beyond dangerous. They’ve taken my money and not done what I paid for. I have reported them to trading standards and The Motor Ombudsman. They need to be held accountable.

Had some break pads fitted. Great service! Faz was helpful and polite and gave me a great price! Great experience overall. Will definitely be using their services again in the future. Thanks again.

This garage is awful to say the least! I purchased a vehicle from this garage and it had major faults. The garage didn’t want to know and are still withholding my deposit 5 months down the line. Untrustworthy garage. DO NOT USE!!!