Town Garage

Thank you so much, this garage was superb.
Was lovely to deal with a woman at a garage, she was able to answer all my queries over the phone, even my bizarre explanation.
Booked in quickly, was kept updated with quote, when to expect car back etc.
When I picked my car up, everything was explained.
First time using, certainly won't be my last.
Thank You So Much.

Nothing but good things to say about this garage. Always find the receptionist very knowledgeable, helpful, friendly and cheerful !
The work carried out is of the top most quality and the charges are very reasonable.
Would definitely recommend (as i already have to other family members who know use the garage regularly) and happy to give the 5 stars (6 if they had it!)

Absolutely amazing service. I have been using this garage for years, as has my family, cannot recommended enough. Very reasonable prices for a first class repair service

I have had a really great experience with Angharad and her team they have saved me a lot of money and given me informed decision on what work needed to be completed on my car in order for it to pass the mot. Angharad was very patient and gave me time to consider my options in which in my experience most garages just want to take your money. Excellent service and will be using their garage in the future.

Very very poor customer service from the receptionist/admin lady in charge of garage. Have never ever been spoken to like she spoke to me when she tried to cancel my service and mot due to staff shortages. I asked if there was anything she could do because the mot expired the next day and she just replied with I shouldn’t have left it so late and she is just going to cancel it. Very unprofessional. Been living in Llantrisant area all my life and will definitely not be recommending the garage to anyone.
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Would like to reply to the comment made by said receptionist/scheduler below; I have never screamed at anyone down the phone in my life, and was actually very confused and taken aback by the abrupt tone from the receptionist. I can categorically say that there was absolutely zero abuse made towards anybody. Am very disappointed in these lies stated below, but not surprised. From the several other 1-star reviews made around the same time from other customers, I can only put it down to the stress of the receptionist in trying to deal with a difficult situation during Covid

absolute rip off. trying to take advantage of people. first off, I very rarely leave reviews, I hate complaining and mostly want a peaceful life but this made my blood boil.
A couple of months ago I took my car in for repairs after hitting a deer. the recovery vehicle seemed to think it was just a radiator and intercooler replacent that would be relatively straight forward to repair. but when I took it to town garage the repairs quickly topped £1000. I wasn't sure whether to get the car sorted or go through the insurance as it's an older car, but none the less in good condition for its agenand I've taken good care of it. they seemed very helpful, the lady who works there asked if I wanted them to check the car over to see if it was likely to pass an MOT after the repairs which may help my decision. they said it was pretty much all good and would likely pass the MOT. I decided to pay the £1000 for the repairs knowing this.
Monday, I had the car back in there for an MOT, two months after their initial repairs, got the call back that it failed and would cost £750 to get it passed. I was gutted and I went to collect the car to considerbwjatnto do with it. Thankfully I phoned a garage in swansea that my parents use frequently and a couple of other garages, I asked them to check the list of failures, they were all genuinely gob smacked to hear that anything above £200 was quoted afterntlchecking the fail list. I took it straight to them to get it checked.
Long story short, today the new garage told me that with all repairs, a full service (which wasn't included in the quote from town garage) and an MOT would cost me £450. They advised me to stay clear of Town Garage. it's really gutting to know that places like this exist, and it makes me really question how much those initial repairs would have cost elsewhere.
I perhaps made the mistake when I was explaining that as a self employed musician who relies on my car each week, I wish I knew more about them. I think they took advantage of this and ran with it to squeeze some extra cash out of someone who didn't know any better. Really disappointing experience.
The only positive is that of the three garages I phoned for second opinions, all of them were vocal in letting me know that I was clearly being ripped off before even looking at the car.
My advice...stay clear of this place!

MOT arranged, all work done on the day as agreed and car collected.
No fuss , no delays.

Great service every time, lovely receptionist x