Mini U

I placed an order, had payment taken from my account and NO CONFIRMATION email at all. So I don’t know if the order is being processed or not. I’ve emailed twice. No response. Messaged on Instagram, had a reply, but again, no confirmation as to whether or not my order was processed.
Rang up and the woman said she couldn’t help me but will call me back when she finds somebody that can.
Customer service is shocking. Still waiting on my refund.