GAIL's Bakery Barnes

Felt a bit rushed by the staff even though it wasn’t busy, but a really great Gail’s! Lots of doggos too

I visited Gail's and was served by a young gentleman named Abdullah. He was very helpful and gave me great suggestion as I having a hard time deciding my order. He was very positive and professional. This is the customer service standard all F&B outlets should try and provide. Thank you for making my Saturday worthwhile!

Do not recommend. Came for Sunday brunch, no friendly greeting, only after browsing the menu and ordering was advised that they were not doing cooked food with no apology or reasonable explanation. Ordered from the cabinet instead and asked for it to be heated (which it wasnt), asked for some condiments to go with it and that seemed to be a huge inconvenience for the staff member. So had a terrible hot chocolate with a cold dry sausage roll with a side of attitude.

Disappointing first visit on account of the appalling noise level which included music (far too loud), coffee machines, staff shouting and general customer talking. Also, a touch of salad would not go amiss on the boring quiche on its own on a plate! I hope you can sort out the noise level in your new opening in East Sheen as I would like to pay another visit.

We stopped for lunch at GAIL's Barnes one sunny Sunday afternoon in November. It was a bustling place, with plenty of choice and plenty of freshly made produce being made on-site. We sat in and enjoyed a fantastic Pastrami Bagel, as well as a Grain Salad and Mushroom Quiche too. It was on the pricey side by the quality was superb, so warranted the price tag.

We didn’t get a chance to try their sweet items, but they looked fantastic too!

I love the seeded sourdough and rosemary and potato bread. Bonsoy as the soy milk is always a welcome sight.

The staff are always friendly and helpful, despite having to deal with a significant amount of rude and entitled customers. I visit several times a week, and I have often overheard many unpleasant exchanges between customers who don't have basic communication skills, who don't want to understand how the ordering and collection process works, or don't listen to instructions. I also find that many customers have a very short temper and go from seething silently to wailing in a matter of moments So, thanks Gail's staff, for being polite, patient and professional when dealing with the local riff raff.

Staff is letting it down.
Big shame about this Gail’s, beautiful location but the staffing situation is terrible. All very rude, no structure (had to give up waiting for my coffee once as unlikely the order even went through and no one really responsible (maybe ask for name of person ordering at busy times!?), staff unapologetic, often unclean and the vibe overall is unfriendly. Going to the new one in Sheen now.

Went to Barnes to view a few properties and had time to kill between viewings. Tried Gail’s for the first time but and was disappointed . Staff were self important and seemed under the impression they were the Savoy Grill. Unremarkable food, basic limited menu options and miserly portions. Poor presentation and service, which was massively overpriced. Hygiene a big issue, crumbs and stains everywhere and staff member did not wipe the table when she cleared the previous customers crockery. Not a premium offering by any stretch. Will use a local
independent if I do end up living in Barnes and doubtful I will risk patronising Gails again. Cannot recommend.