Coughlans Bakery, Head Office

Dreadful experience at the branch in the High Street Purley.I popped into the bakery to buy a couple of cakes, usually the staff is quite friendly there, but this time I was served by a member of staff who was in her late 50's I guess, not that age has anything to do with it but as she approached me and my daughter she was quite stern face with a dirty apron. I bought the cakes as I was very peckish and on giving her the right money there was not even a please or a thank you from her. I felt as if I was putting her out by serving me. Never again will I take my business there ! I am not surprised that I could not write a review on their site as it is unsurprisingly unavailable

Got my lunch from the Sutton branch and yet again very disappointed, the baguette was hard and crunchy and the fruit and cinnamon pastry was dry and stale.
Unfortunately this isn't the first time this has happened.
Shame really as I have used the Sutton shop for my lunch for the last 4 years.
Can't find n email address to send my complain to!

It is not often I write a review, but felt that I needed to after buying an eccles cake today. I have to say it was awful. Eccles cakes should be full of currants in puff pastry, with a addition of spices. The interior of this cake was something akin to sawdust, overly spiced, with a total currant count of 3. Yes I sifted through the sawdust to find them. Would certainly never have one of these ever again from this bakery

I adore this bakery and the bread is amazing, but the employees don’t use gloves when handling the bread! It’s completely disgusting! I just bought a loaf of bread this morning and watched the employee WIPE HER NOSE and then grab the loaf I ordered. So nasty.

Had went in to order a birthday cake but did not know exactly what I wanted, the lady (didn’t get her name) who was helping me was so lovely and really took her time to make sure i was happy with my decision. Also let me in after closing because I was late to pick up the cake. Absolute angel. Oh and the cake was perfect 🙂

I bought a 50th birthday cake for my wife’s 50th birthday party. Everything was made to plan and I collected on the planned day. The cake looked the business unfortunately when we came to cutting and eating the cake everyone just stopped and looked at each other. The cake was absolutely disgusting. It was greasy and stodgy and tasted vile. I took the cake back to Coughlans and it was sent back to head office whereby it was inspected and found to have the wrong ingredients. They issued me a refund but unfortunately the episode has left some disappointment as we cannot recapture that moment. We have bought cakes before for birthdays and our wedding which have all been very good but this was a real let down. When you spend just short of £100 on a cake you expect someone to put some effort in to make sure it is perfect, clearly there is no quality checks and this was for a special occasion. We will probably still use Coughlans for bread etc but will never buy a birthday cake or such like again from them. My advice Is to go to a cake specialist or just go to M&S.

Couldn’t work my Apple Pay and the lovely staff at Thornton Heath branch helped me sort it out
Thank you I was able to have my lunch
From a very grateful bus drive

They don't do much in the way of gluten free options but what they do is fab! Had the most amazing gluten free apple and custard muffin recently, and very reasonably priced.