Parsons Bakery

I have only given this branch 3 stars. I have always been happy with the food. Although in my opinion the lardy cake needs more lard and less bread - at times it is like a farmhouse bloomer with a few raisins scattered over the top.

This morning I have been upset by the customer service recieved when ordering my cakes. Most people at this present time are greeting people with smiles. The bakery this morning was shrouded in gloom. I am aware that it is a difficult time for many people. However, I felt that it was a huge effort for those at the counter to take my order and that I was an irritation. A splinter in their day. My walk of the day was in tatters. I feel that I will not be going to this establishment until a friendlier group of staff grace Parsons doors once again.

If I could have given 0 I probably would have. My family of 4 (me, mum and my 2 children) visited the shop, my daughter has allergies so I was shown the allergy book (which the staff member didn’t look too pleased about to be honest). Anyhow, there was nobody else in the shop and as we all live in the same household couldn’t see the issue with us 4 being there. However, after 2 minutes of trying to choose a cake suitable, we had the rude response of “once you’ve finally decided, 3 of you need to leave the shop and only one of you must pay so I can let my other customers in”
Although we live together, our finances are very much separate but we were not allowed to pay for our items individually. Needless to say we left in a hurry without purchasing anything, and will not be returning that’s for sure. How can you get your front of house so so wrong?!

10/10 customer service from the manager!! Makes a real difference to have a lovely conversation whilst being served. Picked up some lovely bits but what an angel she was, I will certainly be returning!

The best Bakery with 4 shops in cardiff , great staff very friendly , if you want traditional baking nowhere else comes close, the iced custard slice are to die for like the rest of the stock always fresh not the cheapest but if you want a quality product you won't be disappointed

Nice staff, but I prefer the food in other places

A decent bakery shop with nice staff and good food. And have very generous meal deals

Friendly and fast service. The doorstop sarnie was very very good.

To be fair there are 2 younger members of staff who are very courteous and lovely. However the two older members of staff surely must be a local institution by now. The very idea of customers daring to enter the bakery seems to fill them with indignation and quiet fury. I thoughrly enjoy my weekly visits, mainly because of the element of pot luck. Kind and courteous service from Team A or abuse and hostility from Team B. It adds some excitement to your week. Never change ladies!