Adventure Balloons Ltd
London Rd, Hartley Wintney, Hook RG27 8HY, United Kingdom
2.8
78 reviews
8 comments
73RJ+JF Hook, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
The expectation of having your customers book five times is ridiculous in order to have the voucher extended free of charge. You don't take into consideration that some of your customers work full time and have to book time off of work. Nor do you take into account your customers that have children and have to arrange childcare and pay the cost. Nor do you take into consideration that due to times, days and locations it isn't possible for some of your customers to meet your expectations.
Offering half the money back for the experience we never had is a slap in the face. If a customer hasn't received the goods then you should refund the full amount or extend it until that customer gets the experience that they paid for.
It feels to me your customers don't hold much value to you. Which doesn't make sense considering happy customers recommend the service to friends and family, colleagues, on social media platforms & to neighbours.
Disappointed customers will share the bad experience you have given them and end up leaving negative reviews which isn't a good look for a business.
I feel your customers should be your number one priority but sadly this just isn't the case.
We were fortunate that we got a flight our first booking just bare in mind that the weather can be unpredictable - a few on our flight had tried to fly 3/4 times ☺️ So worth it in the long run.