NatWest

At known busy times there is one person serving customers.
Today I arrived at 13:20 and it took until 13:45 to complete my business. The man serving was INCREDIBLY slow (maybe slowed further by his technology, I don't know) and despite other staff being seeming available, they were presumably allocated elsewhere and therefore were unable to help.

I have mixed feelings about NatWest in general, but in this branch I received by far the best customer service of any NW branch I’ve visited. I visited around midday on 3 April and the staff were extremely helpful; they resolved a query I had about an overdraft application - I was seen within 5 minutes - and made a useful (informal - not advice) recommendation about NW’s credit card range and were open to a frank discussion about it’s advantages and disadvantages. Left a happy customer.

I've just had my first visit to the Winchester branch today and was very impressed. Friendly, quick and helpful. :)

I have been with Natwest now for a few years now and each and every time I have needed the bank, there never seems to be enough staff. Waited well over 10min in a queue today to pay into my account, asked if there was anyone else to serve and was told “no sorry”, went back into the queue and was (I’d say, 2-4min later..) served by the same guy and didn’t even apologise for the wait and was actually quiet rude. I am sure the servers name was Kyle. I left Natwest over 10years ago, and rejoined on the Private Account and this is how Natwest treats their customers?? Regardless of your account, age etc.. you are a customer and you should ALWAYS put them first. Looks like it’s time to find a new bank...

Excellent service on the three most recent occasions I've been into the bank. I am actually an RBS customer but have found the level of service from the Nat West staff to be really great. So friendly and helpful and I didn't have to wait any time at all. Good stuff.

Great bank never had a problem with them

Just recently switched without any issues, went smoothly. So far everything is going well. Even gave me a call to check that everything is ok

What’s the point of this branch? It’s not open at all on weekends and is only open during the day at peak trading hours, so if any working person needs cash services, it might as well not exist.