Metro Bank

Dealt with DARYL, what a real advocate for the brand, had an issue with a pending payment, and although it seemed very difficult he dealt with it promptly, professionally and most of all with a real desire for customer service.

THANK YOU DARYL

This is my local bank and I am continuously very disappointed with their service. I have been waiting for them to deposit a cheque for me for months, and they will not put the money in my account, despite me visiting the branch in person and calling the helpline. Would recommend putting your money anywhere else.

Excellent Bank with friendly relevant and practical no nonsense service. All the staff are helpful. George and more recently Bilyana have gone out of their way to help resolve issues not of their making.
Dog friendly Bank, with excellent helpful staff and long opening hours providing a great banking service. Recommended highly.

Darryl was brilliant, made it quick and easy to set up an account and got my card instantly.

Absolutely first class. The manager and staff of this branch are extremely helpful and friendly. Really glad I made the switch, refreshing to be treated like a human being again. Definately five stars and highly recommended.

Looks like a futuristic and innoative bank. Will be trying it out in the future , have only heard good remarks about Metro, the inside of the bank looks like very creative , and new. Good all round.

let hospital I needed to deposit money to pay some bills. had my FFp3 mask on, the staff were adamant I had to remove it to 'check who I was'. I was very scared to remove the mask, due to not being allowed the vaccine and being vulnerable to catching the flu or covid19. I was perplexed as I could sign my signature to prove my identification. I was only inputting money to my account , not taking money out.... in a global pandemic, it seems beyond farcial that people are asked to remove a mask in an enclosed space, to prove ID, . use my PIN number or signature. the staff were hostile. not rude. just hostile and cared zero percent I had just left my local Canterbury hospital. good bye metro bank . I will open an account elsewhere. I hope you all have a better visit to the Canterbury branch than I.

As a local guide i don't give any trash talk, i always had a Bad experience it's been always from Steve i think he's discrimination and racism, the young man who's often very mean and rude with his attitude,i always experienced the same response and only need to add money in the bank, they keep asking for proof of income when they know it's a savings money.
You got either old employers or young ones which they have no match of experience with dealing with customers.