HSBC

My mum and I had great customer service from Dash yesterday. She was so patient and helpful throughout. Keep up with the good work Dash !!

I usually don’t have a problem going to hsbc, but me and my brother went to take a big amount if not a normal amount out for different reason, it was the same amount but was questioned not once but multiple times. We had put this money in couple days before taking it back out again but that was because it was old notes and we needed new notes before years end as they won’t accept old notes after. The one who served me asked me why we are taking it out once and I gave my reason, which was not needed. But next to me for my brother the one he was being served by kept on questioning where everyone can hear. It was really disgusting and made us so uncomfortable, as if we were doing something wrong, once I walked off the women asked my brother if he is okay after asking so many questions. In no way does it state that we cannot take out money after putting it in couple days earlier. We felt humiliated and disgusted as well as disappointed as I’ve never had this experience. I know it is their job but having to question on the spot? With our money? And to give a reason? Out loud? Not only after my brother gave his reason but the women continued to question his reason and doubting him, it was so wrong I cannot put into words how dissatisfied and disappointed I am. HSBC was one of the most comfortable bank for me to go to because of the service I have always received, I feel so uncomfortable to go back to carry on with my business.

Terrible experience at the Wimbledon branch yesterday.
I was trying to withdraw a significant sum of money at the counter. The teller did the usual checks and then proceeded to count the money in a rushed fashion so quickly I couldn't check myself and he wasn't sure himself. I was a bit anxious as the tall man customer at the counter to my left was watching. The teller then puts the money on the weighing machine..it doesn't tally. So he counts it again and the same thing happens. He keeps repeating this a total of 6 times. I asked him if there was a problem and that I've never had this issue before. He proceeds to blame the 'new notes' and then blames the weighing machine. At this point I am super anxious as the customer to my left and behind me realise I'm taking out quite a lot of money. The teller then offers me a room to count the money myself. At this point the queue behind has grown and an elderly couple have been waiting almost 15 mins. A customer behind me pipes up that it's not a good idea for me to count the money in a separate room in case there was an error.
The teller then proceeds to ask the lady teller to count the money. She does so at a pace that I can count & check for myself and then puts it on the weighing machine, it all adds up. It took a total of nearly 25 mins making me late for another appointment.
I left the bank in fear of being mugged as the customers around me knew what was happening.
The man teller was totally incompetent. He lacked awareness of the risk he was putting me at. From the experience I had yesterday I don't know why he is working in a bank, he simply could not count money accurately and blamed the 'new notes' and the weighing machine resulting in his fellow cashier having to count it for him.
I sincerely hope the manager of the branch is aware of the sheer incompetence of this man.

I went in hoping to get help on car loan and just information about getting a loan as I have never taken a loan. But the staff was very unhelpful. I asked to book a appointment for another day to just ask questions and have more information about taking a loan as she said they were short staffed. She said I couldn’t even do that and told me to go online. I said clearly I wasn’t taking the loan out today just needed information. And still proceeded to say go online.

I don't have enough time to write 10 pages about incompetence and about my experience with this bank wich lasted about one year and it was disgusting.Before my rating this branch had 2.9 stars out of 5. I'm pretty sure that's the level. Probably even lower.

Please train your staff its unacceptable to ask personal questions. I came in to exchange my old bank notes and was inundated with questions such as why did I have old notes and how did I obtain them. To add, your staff also said "I look too young" to have old bank notes. What an ignorant thing to say.

Went in today and had a lovely experience. Customer service was great from when I entered the door to my appointment.

An absolute disgrace. Staff have no clue what their own processes are so are totally incapable of executing the simplest of tasks. Apparently they don't open bank accounts in branch despite their website and call centre explaining this is the only way to do it. Took 50 mins to speak with the bank manager to find out it needs to be done over the phone; they booked an appointment for the next day however no call attempt was made until 4 days later. By this point I have joined another bank who knows what customer service is and how to provide it. Serious training and clarity needs to be provided in this company.