Halifax

I have now visited the Romford branch two Saturday's in a row, the service at the customer service desk was terrible.
As I found out I was given the wrong information by the staff after contacting Halifax head office.
The staff were very rude and did not follow Halifax procedures and were reluctant to help.

Disappointing service by store manager. In crutches, waiting in queue (in front of 5 others). Allowed person to barge in front of me to front of queue because she had been in earlier. Explained my parking ticket was running out and I'd been waiting in queue but other lady being aggressive meant she was allowed to steam ahead with her complaint. Manager needs some work place confidence skills and whilst this is laking, a ticket system. Poor show

Too slow , untrained staff, unhelpful,even the manager (untidy and scruffy too!). Should have seats in the queue line for the poor elderly people. Average queue wait is 30 mins.

Disappointing service by store manager. In person, waiting in queue (in front of 5 others). expected person to barge in front of me to front of queue because she had been in earlier. waiting long times in queue but other lady being aggressive meant she was allowed to steam ahead with her complaint. Manager needs some work place confidence skills and whilst this is laking, a ticket system. spoke a staff member here and in Hornchurch, was not listening to a word I said very rude staff, forgot to process my Direct debit which has cause me to be behind in my rent, then blames my council for error. Poor show

Totally recommend it!! Had a problem with the name on my account which happened to be wrong, I tried a couple branches and none helped. A wonderful staff member solved my problem alongside her colleague in less than 10 minutes!!

Very poor customer service. Had an appointment and no one was there to attend. They said that someone tried to call me several times but that’s a lie as my phone is on 24-7. Avoid this branch. Ladies at the door should retire do some back office work.

Been a Bank of mine for a while now, the branch in South Street in Romford Town Centre, staff generally very helpful and positive, there was one whom was pear shaped but we don't see him any more. Probably just as well, persecutive character he was, no thanks.
They look after you pretty well are polite and results focused. Smart uniforms and good equipment in the branches.
Often queues but you get seen fairly quickly compared with a lot of other banks these days. Great service, mustn't complain. J!

This branch closes earlier than it says, meant to close at 17:00 got there at 16:45 doors were already locked wasted an hour getting there, useless.