Halifax

Really bad customer service. I went to take information and to switch my current bank account whit them, and first of all the woman who I had the appointment whit arrived 10 minutes late, so when I was whit her 20 minutes after she was complaining saying that the time will finish soon. She mentioned that I should came whit someone who speaks english because I didn't understand the terms of the bank business (sorry I just not familiar whit some of the terms). She was supposed to explain to me and didn't look like in a rush. So really bad experience in Greenford. I am considering to leave Halifax as my option to switch

To be honest with you, you should not appoint this place to and Tamil schools. They just waste a hell of a life time lol.

Not being able to sort an issue over the phone with their call centre, I went to the branch and even during this difficult times due to Covid-19, I had a fantastic customer service from Mrs. D'Souza. Had to go twice and she provided a great service. Thank you.

My mum came in to transfer money into her own sons account for my mortgage deposit and the woman took her in a room and questioned her and scared her which is disgusting.She clearly stated the deposit was for her son.Whoever the lady that questioned my mum about transferring money needs further training.It is a customers choice to decide where they transfer their money.

Very Friendly & Patient Staff, Thankyou

Remi assisted me today as I wanted a statement on a junior ISA account, he was extremely helpful and polite. Had a huge smile on his face , a ray of sunshine in this branch. He printed the statement for me after doing the necessary security checks and I am thankful. Great service by this young man, well done!

What a shocking experience I had today, unprofessional and the worst customer service I have ever received in a branch. I had an appointment to open a savings account with Kiran. Jagpal. She said the whole process would take more than hour, while she proceeded to show me a simple online video, if I glanced away, she wound pause if and rewind the whole thing to the beginning again!! She then decided to say she was unwell and should not be at work! And left me in the room Alone, to be confronted by a very aggressive manger, to say Kiran was unwell and it was between them why she was in work!! She was actually worse than Kiran, if that can be possible.. What a waste of time, as I had waited 4 weeks for this Appointment. Ealing Broadway would be a much better choice if you choose to have excellent customer service. Avoid Greenford branch at all costs!!

This is my local branch & I only really use it to make deposits if I'm in Greenford. I use the machine to do this so I never need a member of staff to help. Recently they have been closing the branch between 12.30 & 1.30 pm due to shortage of staff. I understand this but when I turned up at 12.25 & the door is locked & I was very rudely told that I couldn't use the machine it left a bad taste in my mouth & I will only ever use Ealing Broadway now.