Barclays Bank

Best barclays branch at the ealing area. The best is Rosa always helps me with any financial problem. Big shame that it’s closed Sunday but there is never a line if yeah tha is 5-10 min max in COVID it’s the best to make a appointment online.

I have deliberately visited the branch @3pm in the hoprle there would be less people. But having only one person on the help desk is ridiculous!!! Inevitably each person's transaction takes time and its not fair to leave one staff to deal with frustrated customers! Whats your solution?

somw time

An absolutely horrendous experience to have as a new customer trying to open a new account. Every single thing that you can think of is wrong with Barclays from quality of service, of products, timeliness.

A really disappointing experience. My thoughts on re-entering this branch after the pandemic were 'chaos banking'. The machines constantly fail and the personnel at the front are not well trained in communication, people management or banking competency. It seems that others have the same impression. What a shame! For decades this was a great barclays branch now I will be avoiding it at all costs.

I've tried to open a classic bank account. I've submitted all the required documents, needed to wait for 2 month for an appointment just to prove my identity ( this was my first bank account here in UK) and at the due date they informed me that there is a small disparity in the papers I've provided. Ok!!!...and now the question is: why you have asked all that papers to be provided on line if nobody doesn't care about it? Why should I've waste 2 month being convinced that your very serious bank did his work and had checked the papers and everything its ok? Observing the queues I understand that I have to wait other 2 months just to open a classic account? Do you think its normal to take about half a year for this operation? Total unprofessional!!!

Today I had to wait a long queue.
But when I get to the counter the person (shame on me, I didn’t ask to the name to this gentleman) gave me a superb customer service.
Very well done,
-Just wishing I hadn’t have to travel cause theres not enough offices/this service at weekends-

Easily their worst branch. I was told it could take an hour for me to have a simple change made and was asked to join the queue. Two people who arrived after me were seen before me and when I questioed it was told they had appointments which was a lie as I had been speaking to them. INCOMPETENCE AND LIES! After 1hour.....still waiting.

I recently opened a ISA for my elderly mother and we had the pleasure of dealing with Marcin Chojnowski ( Personal Banker) and we have to say his Customer Service, Knowledge and his expertise has been exceptional.