NatWest

Worst customer service ever! The indian women behind the counter decide to gang up on the customer asking irrelevant questions which are never questioned at another branch. I can never get simple bills paid because these women would prefer to ask a million and one questions which have no basis to the banking procedure. I have entered this bank twice and twice I have wasted my time. I go to any other branch and I can get my work done straight away. Hate this branch!

Excellent service, pleasant staff and because of Asda parking lot it deserves 5 stars.
Taking one star down only because bank mixes your private account with your business account and gives them both to you bank business account manager.

Wasted our time! Simple account opening turns out into mission impossible here. Being sent back and front for marriage certificate, bill misspelled name,etc and finally when all sorted was left a message that the account had to be cancelled as bill was not confirmed?!? Will go to another branch where I have opened numerous accounts for myself,family members and friends and not had any problems. Waste of space as a branch! Better close it down.

Probably the worst NatWest branch I know! The queues are regularly long and this is because the staff keep questioning customers whether they have mortgage or that they can save money with this product and that product! I have noticed that the elderly get almost forced to talk about NatWest products! This is not right and this is not good customer service! An Indian woman that works there does this EVERY TIME I GO THERE!! STOP DOING IT!

P*** poor customer service. To the extent I’m now going to bank else where.

A bank that doesn’t exchange dollars opens late closes early. What a waste of a building

I'm really grateful to KISHAN the gentleman working in this bank. I admire his honesty as keen to help me to solve my issue. He was both professional and friendly giving me assurance when I was stressed.
He took time to look into my case and solved the issue calling me back first thing in the morning.
I give my gratitude to him and rate his customer service as 5 star.

Genuine and friendly members of staff at this branch. Thank you to the manager Natalie for helping us and surprising us with flowers and chocolate for our newborn baby :-). I wish them the best