Lloyds Bank

Everytime I had to wait at least 20 min in the lane. They really need more personal there.

Have to agree with other reviews, while it’s ideally located in Tamworth town and has the chance to be a great bank for its customers, the lack of drive and attitude of the staff is appalling. Almost every time I’ve been in I’m presented with a huge queue which seems to be mainly down to the majority (not all) of the till staff who deem it more important to have long personal chats with people knowing full well others are waiting and becoming agitated. They’re aware of it too as customers may call out or talk loudly regards having to be made to wait while they chat (which is clearly within earshot) and I’ve witnessed the staff roll their eyes and continue talking, then when the next person gets called forward there’s no apology for waiting and quite clearly an almost ’snobbish' attitude. They forget some are on lunch breaks or have timeframes and there’s nothing more annoying in this situation than being made to wait and not being treated like a valued customer. For me, even if you know the customer you’re serving, you maintain professionalism and politeness and control the conversation making sure your current customer is appreciated but then made aware you need to serve others. Controlling the conversation with something like “Ok well I’d better serve the next customer and get this queue down, so have a lovely day and see you next time” would do it and I’m sure people would understand. Even the speed of the staff seems painfully slow and drawn out, almost like they're relishing the power of making people wait and dawdle when they need to get up out of their seats like they’re off for a stroll instead of being swift and efficient. All while the queue grows larger and longer. In a time where people are being layed-off and businesses and cutting back, I know if I were in this line of work, I’d be making sure I’m justifying my job and not making people have second thoughts about where to bank.

We had a meeting today with Lisa Owen very nice helpful lady sorted our problem in no time Lloyd's give the lady a rise thanks Lisa Mr & Mrs Johnson

Although had queue for cashier, it didn't take long and friendly service.

Went in the bank 09-03-21 to close a standing order & can honestly say found all the staff there at the counter extremely kind, helpful, funny, entertaining & a pleasure to talk to,
Denise & the team were fantastic
Thankyou Ladies 😊 x

Lynda from George Street Tamworth was very helpful in setting up an overseas transfer. Made it less stressful for me thank you Lynda

They need to sort the opening hours out I can't get there before 3.30 to pay in !!! It's infuriating when you are being charged for being od when they shut well before I finish work

I always use the dispenser inside as it's much safer to withdraw cash