NatWest

Does what a bank supposed to do and on my experiences visiting the bank, I've always been greeted by friendly staff who are always willing to assist you if you need help. Excellent customer service from this bank and as far as queues go you get queues in any bank you go in. Natwest branches are equipped with the latest banking machines to deal with your everyday banking needs and are easy enough to operate, so most of the time there is no need to be in a queue!

Massive ques with only 2 cashiers, 2 customer service assistants seem to be chatting to each other rather than assisting?
Cashed a cheque in and once the cheque had cleared, I went to withdraw the cash only to be told it hadn’t been cleared. I then informed them that the money is showing as available on my account.
Cashier became confused and then said yes it’s available in your account but you can’t withdraw it yet.
Called customer service later who informed me that isn’t the case and the money is cleared and available for me to withdraw immediately. Waited the good part of an hour to be told I can’t withdraw the money in my account even though I clearly could.
This branch is a shambles.

Appalling service here. Huge queues during busy lunchtime, and only one cashier serving. Advisor was 20 minutes late for my meeting, and had obviously forgotten about it. Was walking out of the door as I accosted her and she was still fitting her badge as our meeting started. The advice I was given was incorrect, but luckily I read the correct info from her screen. I was promised to be called back with an update, which never happened. Chased, and still no call. I have banked with Natwest for 15 years and have never had such bad service from a branch.

What an awful bank. I tried to help my partner open a current account / switch his account. Made an appointment. They were running late. We were waiting about 45 mins after our appointment time. A member of staff finally came out no apology for the delay and advised that it was not possible to switch accounts in the bank. Then why let people make appointments in the bank and waste their time?

We then tried to open a joint account. We tried to do this online as per the suggestion. We received the paper work requesting that we submit extra docs online or in branch. We went to do this in branch.

We were told that you cannot open a savings account without a current account. They then suggested we make another appointment for next month to start this whole painful procedure again. More of our time wasted. It was not stated on the application or details when opening the account that this was a requirement. Nor on the letter either.

After 16 years of banking with Natwest I will be closing my accounts and banking elsewhere. They do not seem to want customers.

Simply beyond horrible.

I joined as a teenager and I wish I had joined Halifax or something. This branch is ridiculous. The bank is ridiculous. I ordered a jacket and then they blocked my card for fraud. Yes for the fraudulent activity of buying one jacket in winter time. Then I went to the branch to be told to wait in the wrong queue, waited then had to queue again. Very poor bank and branch.

Disappointed! The closing time is 3:30pm on a weekday, which means it’s impossible for me to deposit cash into my account as I work until 4:30pm most days. It also doesn’t open on Saturdays. Ridiculous. At least have an automated service so that I can deposit money. I don’t need a cashier to be there. What’s the point of a local bank, that can’t support locals. I have no problems with the App anymore, but use to, so at least that is an improvement.

Ben’s service at this branch was amazing. Always happy to help with a smile. He helped me and my mum quick and efficiently.

Worst bank ever! Staff members are rude and I filed a complaint months ago but NatWest do not care about their customers as nothing was done about the situation. Staff member at tills was shouting at me in front of other customers, which was very embarrassing and undermining. Stay away!!