TSB Bank

Karen Bennett is amazing. There have been lots of well known issues with TSB IT systems, and we faced some when opening up my new student account. Karen persisted with a smile and fought my corner! Glad to say everything is open and working, highly recommend the customer service here, helpful, friendly and to the point !

Fabulous Staff always friendly and helpful.

Friendly and helpful staff at that branch.

Donna at TSB Boscombe was especially helpful in sorting out the final funeral bill payment and closing my late Father's account today. She was compassionate and I felt that she really cares about the community and her customers. Many thanks

The SPanish/Italian cashier is rude & unprofessional. She was telling me off for going to the branch after 12 on Friday!
When I asked her the reason she said because her colleague is on her lunch.
Sent one of my staff to the branch later on that day, she told him off as well as why has he gone to the bank on that afternoon because I have been there earlier that day!
She is also inventing her own set of rules. Not sure if she had any training as a cashier but she doesn’t know her job!

Should be zero star.
Worst bank for business account.
Their internet banking & App are full of faults.
Very strange bank with strange set up.
When I pay something by Debit card, the bank keeps the payment pending for days. Causing problems for my business.
Customer service & their complaints department are none existent!
Not recommended for private or business account.

Very rude staff. I was met with a clerical error which caused an awful lot of grief, when I spoke to the woman who had completed the transaction and she admitted her fault, she pretty well just laughed at me. It was disgusting. Definitely not a bank to use!

I went there to transfer some money to my solicitor on Saturday. Staffs were nice, especially Laura, she was really amazing and helpful.