Santander

Really disappointed with the service today! I wanted a graduate account I went into the branch and I was asked to leave and apply online, I went to apply online for the website to tell me to go into the branch or to alternatively call up. I called up I was left on hold for 40 minutes only for them to answer at 1 minute past four and told to call back on Monday! Very annoyed and wasted a day petrol, and a pointless call cost.

The service is poor and the attitude of the staff needs to be improved greatly. I felt that when I left the premises it was my fault for their incompetence.
Giving then one star is too much.

Don't ever try to contact them by phone unless you enjoy an irritating, time-wasting and useless half hour of waiting and listening to assorted unhelpful messages.

I’d just got back from the airport and after a long haul flight you can imagine my despair when I’d lost the card to one my accounts!
I made haste to the Taunton branch and spoke to a charming young lady behind the counter who said she was about to go to lunch however after a small debate kindly stayed on to order myself a new card
I was able to make myself a cash withdrawal so I made my way to Ladbrokes and placed a bet on the 17:30 at aintree and grabbed a couple pints in the coal orchard (I was feeling jet lagged from drinking on the plane to help me reset from New York time)
Upon my return I had a ticket on my car! I couldn’t believe that the sneaky traffic warden got me for parking outside Debenhams ! I was on the pavement a safe distance from the cycle lane!
However this wasn’t the banks fault!
5 stars for their service!
As of already got a ticket I returned to the pub for a couple more drinks to calm myself down then drove back home
I’m sure you’ll be glad to know the ticket was overthrown as I’d appealed

Always been helpful and efficient from providing terminals that work, inside & outside the branch for paying in & withdraws to providing appointments to discuss in private, investment products & services including following up any queries I have made.
Staff always polite & knowlegable. (So glad I moved from Nat West!!!!)

Great when a member of management (dark hair) can not tell you facts. Useless is an understatement. Will be asking to speak to someone else in future. BTW got sorted on the phone with very helpful people, the same day. Would give zero but sadly not an option.

Hi to Banks , the only time we can get to a branch is a Saturday as at work in the week, dont do online, and need to pay in a cheque , also cant take time off work , would recommend opening on a Saturday to solve this and close one day in the week if need be ,suggest Monday

I have had a few issues with my account from people who want to steal my money. Santander have been brilliant helping me get this sorted. I have been with them for all my banking years. Such great staff. Very helpful. Keep it up guys and gals and thanks again for all your help. Regards. Gary Inness👍