NatWest

We thought we had walked into a birthday celebration in a 'disco', but no, it really was the natwest in shotton, although it can no longer be called a bank. Long, long queues, loud 'canned' pop music, balloons festooned around a hut-like area and only two bank tellers having to stand ( no seats) behind lecterns (very little security visible). We felt almost as sorry for them as we did for ourselves! There were two more bank staff approaching customers in said queue asking if they would like to use their internet banking facilities. NO the answer would presumably be as they were actually IN the bank hoping to be attended to by a REAL PERSON, not at home trying to use the internet banking system!! Oh dear natwest, you have got it wrong. The person I was with is moving banks asap.

A fantastic local bank where the staff are only too happy to help. We have banked with Natwest for over 40 years; things have changed a bit, this is unavoidable, but the service is still great.

Its a great local bank, staff are fab, always helpful

I like more than HSBC

Best branch in uk! They do great job all staff in shotton branch thanks for their great job !

I always find the staff at the NatWest in Shotton very friendly and always there to help

Amazingly helpful and friendly team at this Branch