HSBC UK

My first expereience with this bank not the branch was dreadful. I need to speak to someone about opening a trustee account and needed details about the account before making an appointment in branch. Nearly 20 minute wait with call centre, then discovered call centre in Swansea but went through to business accounts in Leicester where Robert did his best to help. I do not want to waste an appointment, my time and their time but no information available.

Ambiguous and Offensive staffs. It seems as if their intention to close the branch for good by being rude to costumer. Bank should put very friendly and understanding employees. The employees have the job because of costumers not because of the bank. They should be better educated and the branch also needs to be diverse.

Paying money in is an absolute nightmare! Make sure you give yourself at least 45 minutes to an hour to get anywhere!

Had visited the branch for opening a bank account. Their calls are diverted to an international call centre, but helpful. No phone in branch is accessible. Service at the branch was quick and great. Easily accessible and identifiable from heavy traffic. Just near Swansea bus station.

Thank you for wasting my time whilst trying to open a simple bank account for my daughter I've been a customer for 37yrs and have been sent on a wild goose chase with conflicting info, I cant phone to make sense of it as it takes far to long to get an answer. When in branch the front staff seem to have to check info on the I pads for the most basic of account info and then that contradicts the info that has already been sent to me . Their only answer is yes I'll give feed back !!!what chance do customers stand if the staff dont know basic details I had the same trouble when trying to open an account for my son at the same age it's sad to see it's still a complete mess. I went across the road to lloyds for my son and now have done the same for my daughter. I've moved a very healthy business account to Lloyd's and will soon be moving my personal accounts to.

Fair play, HSBC used to be know as the local bank, not so since they shut almost all of them, however after visiting the Portland St. branch in Swansea, they have the all credentials to market it as “The most arrogant and unhelpful customer service” the guy on the front desk could make a brilliant advert of how not to do it.

I am looking to open a new business account, I have so far been on hold for 32 minutes! After 16 minutes I was put through to a foreign call centre who could not do anything and am trying to put me through to a UK call centre. As I am sat here on hold I have to wonder if this is how they treat new customers how will I be treated as a existing customer? Terrible service.

WORST BRANCH EVER
Upon arrival with my son we had an enquiry about some documentation that we required, we tried speaking to a service member who was very rude and indifferent.
The man needs to be sacked!