The Top Of The World
Warners End Rd, Warners End, Hemel Hempstead HP1 3QF, United Kingdom
3.8
416 reviews
8 comments
QG44+FW Hemel Hempstead, United Kingdom
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Monday: 12–22
Tuesday: 12–22
Wedneasday: 12–22
Thursday: 12–23
Sunday: 12–22
Tuesday: 12–22
Wedneasday: 12–22
Thursday: 12–23
Sunday: 12–22
We were offered a free dessert and apologies, but won't be returning
but when asked where it was we got a rude sarcastic reply. We were a table of 8 but other tables were also complaining. When it finally arrived our chips were cold, again I got a rude response, unfortunately she got one back too, which I’m not proud of!! The waiting staff were lovely but so run off their feet. It’s basic management, if you have a busy day planned organise before hand or explain to customers the problems. That way the customer has a choice of whether to stay etc. we were not advised at time of ordering of any wait time for food. Unfortunately I was told this was an issue and the manager was rude before hand, but let’s be honest we all try and give people the benefit of the doubt!! I was told by one member of staff, that staff were being rang to come in, but they were not answering their phones. Tbh not a surprise, if the landlady is as rude to her staff as her customers then they won’t want to help her. It’s an estate pub, with many regulars, the bread and butter of any establishment!! Unfortunately if the landlady carries on as she is she will have no clientele left, except the odd lunch or dinner users. One consolation, if you can get past the wait and the rudeness, the food was actually nice!! The Top is a hard pub and needs a confident and experienced manager in place. Maybe the company as a whole should accept some responsibility too, as they’ve obviously put someone in place without that experience!