SB Hair & Beauty and Sb Hair & Beauty Academy
11-13 Swan St, West Malling ME19 6JU, United Kingdom
4.9
36 reviews
8 comments
7CV5+WP West Malling, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–20
Friday: 9–20
Saturday: 8–16
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–20
Friday: 9–20
Saturday: 8–16
Sunday: Close
Thank you Sharon and Sarah will see you in a few weeks.
But Sharon did an amazing job and honestly informed me of my expectations
I have curly hair, so the hair style I want wouldn’t suit my hair type
Thank you 😊 I walked out very happy
I went there to do my hair and speak to the owner, as I was about to sign myself in to SB Academy and pay tuition to become a hairdresser myself.
Thank God I decided to do that...
One of the Academy graduate was looking after me.
Leaving me with bleach on previously bleached hair that need to be carefully monitored to have a "fag".
Telling me that we need to wash some part of my hair at the back in 5 min and disappearing for 15.
At that point, my back and front was already processed, so the whole hair was ready to wash.
Back have just a little breakage and hair are more dry then the one on the front, but nothing tragic.
Haircut took less than 5 minutes...
No cross checking, missing few strands of the hair when cutting, one side longer than the other.
One strand of hair ON THE FRONT never been cut and it has it's original length.
As my hair was done by Academy graduate, I've decided to just observe her work so I can assess the knowledge and skills she had learned in the Academy.
I've almost cried, but respectfully I paid what I was asked, £125 and tip hairdresser, as I believe that she did what she could and learned here. She seemed to be a very nice and lovely person.
I knew it wasn't good, but I was shocked when my hair loss the curl that hairdresser decided to do after drying my hair and you could see that this is not just a little off haircut.
I've contacted the owner, added pictures to my email and expressed that after having a good think, I believe I deserve to get some refund as this is a bit absurd.
The owner ask me to come to check haircut herself.
I was going on holiday (which also was mentioned) and I've booked other stylist to fix my hair day before my trip.
After that I have never heard from her again...!
I had to have done:
deep conditioning,
colour correction,
chopped of another 2 inches of my length :(
and balayage correction as on left side I had just one huge, thick orange strand of hair when I had them all up
In the end I lost £125 plus the same amount for corrections and care treatments.
I do not want any refund from Ms Derbyshire anymore.
I am not going to chase her and ask for it.
She couldn't even be professional enough, to at least, offer a refund for this haircut as it is clearly, as you can see, ridiculous.
Mistakes happen even to the best ones.
Hair not teeth, they grow back...
I've decided to write this review driven by owner unprofessional approach to this situation.
Maybe my experience will help some of yours decisions regarding this establishment, Academy and owners "professional" approach to it's customers.
Ms Sharon gain £125, but in this case, lost thousands that I was ready to pay for my hairdressing degree.
Honestly I am very gutted about this whole thing and had to choose Academy in London :/
I been there today for the first time and I absolutely love the regrowth colour , hair cut and blow dry Katie done to my hair . Katie and the owner Sharon are very professional and friendly , they made me feel very comfortable and offered me a very good service.
Looking forward to be back again tomorrow to try the eyelashes lift that they do.