West One Bathrooms

Very knowledgeable guy there, think his name was Bryan

I would highly recommend using West One Bathrooms in Wandsworth. They were superb and have a fantastic range of products. Jon Taylor, the manager was extremely helpful and nothing was too much trouble. We used, Andrew, on West One's approved bathroom fitter list and he was the best tradesman we've ever had...with outstanding attention to detail.

Great products on display and everything clean and well presented. However, we got no customer service whatsoever despite the fact there was no one else in the shop at some points. We went there looking for 3 new bathrooms and 1 downstairs toilet - not that anyone bothered to ask - but will look elsewhere to purchase. Heard other customers being asked if they could use any help and having products explained to them so not quite sure why we were not approached during 60 mins of browsing. The female assistant didn’t even say goodbye as we walked past her to leave. Maybe it was because we were casually dressed. Or a bit young looking. Ah well, we’ll take our budget to CP Hart and see if they show a bit more interest.

With regret I would not recommend - multiple issues with order for around 20 parts across 2 bathrooms including; parts taking 2 months from order, unnecessarily having to chase for updates, parts delivered to wrong address, parts not delivered on pre agreed delivery date, having to resort to contacting the manufacturer to discuss delivery dates, no response or apology to an emailed complaint. I’d recommend procuring your bathroom items elsewhere.

I was ignored by staff members, gentleman in glasses and a lady there showed no interest what so ever.

Excellent products and staff

Good choices

Polite and professional. However, do not test the display toilets, as they are not functional. In my defense, there were no signs up to explain this.