LIVINGHOUSE
Unit 3, Ashfield Road Trading Estate, Ashfield Rd, Salisbury SP2 7HL, United Kingdom
3.4
23 reviews
8 comments
35CP+RX Salisbury, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
Their customer service was exemplary from start to finish. We used Livinghouse for nearly everything, from toilets & basins to showers and accessories. I have to say I am yet to find anything from the large list of purchases that are anything less than outstanding quality!
I would encourage anyone to use Livinghouse for a high spec bathroom design. Their products are better than anything I’ve ever seen!
During that time Livinghouse started offering lacquered finishes and we arranged to return the radiators for lacquering. One - two had been fully removed from protections, five had not. When they returned in April this year and we fully exposed all the radiators for the first time we discovered a series of marks (dirt and smears) underneath the lacquer, and numerous poorly brazed and blistered joints (photos attached to my review on Houzz UK website for reference.)
After expressing dissatisfaction, Livinghouse shut down direct dialogue with me claiming my architect was their client (since his name appears on the invoice - acting as my agent), failing to acknowledge that they had accepted payment from me directly (surely that makes me the end customer?) They have since insisted all communications go through the architect which isn’t the mature, reasoned and proactive level of customer service you would expect to accompany a “high end” product sale.
Livinghouse insist all of the visual issues with the radiators are due to tarnishing and that this explains the poorly brazed and blistered joints, and the dirty smears underneath the lacquer. I have not found a specialist yet who agrees with that statement - and I have sent the pictures off to other radiator suppliers for comment on the acceptability of finish. Please refer to the photos on Houzz and see what you think.
Livinghouse has suggested I am trying to return the products because they do not match other brassware in my bathrooms - and it is true that they don’t - but we have many different ranges of brass throughout the house and that doesn’t matter because the overall quality is high. When you place a poor product next to a great product the tone of the metal is irrelevant. Livinghouse doesn’t accept this.
We’ve come across some great companies - and great bathroom companies specifically - during the course of the build (Watermark, Catchpole and Rye, Zehnder - I can’t rate these guys highly enough!) They all share an interest in servicing their clients and products after the point of sale; each of these companies has replaced poor quality fast and without quibble. This has not been our experience with Livinghouse regrettably, who have refuted photographic evidence of poor quality, been incredibly defensive and shut down direct dialogue with the customer paying for the products. I would not choose to punt on buying a product without fault from them again and, as a result of my experience, my project manager will not be using them for any future work.
We are now faced with costly remedial work (painting over the lacquered surfaces) or replacements ... not happy at all.
When they arrived on site it was evident that I could have purchased the same radiator elsewhere for a fraction of the cost, Called living house to discuss the matter they were not interested (customer service ‘0’ ) Do not use this company.
bought polished tiles for a vestibule floor. 60-70% of the glossy polished tiles were marked from rubbing within the packaging.
living house not interested when I raised the problem. even accused me of exaggerating!
then accused my team of stacking the damaged tiles wrong (they are damaged!).
They then ignored my email requesting to purchase more so I could use what tiles had made it to site scratch free.
I now have a pile of sub-base at £80 per square meter.
If you like your tiles damaged on delivery this is company for you.
And Livinghouse might notice that the google name doesn’t match the one which placed the order - it’s because I would die of embarrassment if anyone recognises my name and reads about how I’ve wasted my time and money.